Unit of competency Outline

Date retreived
22/07/2026 12:14 PM AWST

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Process claims

Process claims

Unit of competency
National Code
PSPINM001
State Code
AWU90
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
21/07/2016
Nominal Hours
20
Description
This unit describes the skills required to process compensation claims for employment related injuries. It includes confirming claim details, processing payments and maintaining files.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently, while performing routine tasks in a familiar context.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Confirm details
  • 1.1 Complete documents, and obtain authorisation/s for claims.
  • 1.2 Assess the reasonableness of accounts to ensure accounts that are paid are relevant to disability.
  • 1.3 Record account details.
  • 1.4 Notify relevant personnel when accounts are rejected.
2. Process payments
  • 2.1 Produce and post cheques or process electronic transfer of funds.
  • 2.2 Batch accounts where required for traceability.
  • 2.3 Confirm authorisations for periodic payments to avoid overpayments.
  • 2.4 Process claims within time limits.
3. Maintain files
  • 3.1 Maintain records.
  • 3.2 Document all contacts.
  • 3.3 Maintain evidence of file management for audit purposes.
No information
No information
Replaces
State Code National Code Title Type
C8165 PSPIM301A Process claims Unit of competency
State Code National Code Title Type
AZX9 PSP40116 Certificate IV in Government Qualification