Elements and Performance Criteria

Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
defamation laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
Online sources may include:
e-shop
e-mall
e-brokerage service
e-procurement service
third party market place
e-auction
Products may include:
goods
services
shares
insurance
loans
financial services
Payment options may include:
online payment using credit card, debit card, electronic funds transfer, digital signature
off-line payment eg credit card authorised via telephone or facsimile, mailed cheque, over the counter
Fulfilment options may include:
direct delivery by online provider
delivery by off-line supplier
delivery by post, courier or other third party
download of electronic information
electronic delivery of digitised information, software, books etc
Vendor options may include:
larger quantities of lower quality items
lower cost for larger quantities
higher cost for immediate delivery
lower cost for items that meet minimum (but not all) requirements
Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
defamation laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
Online sources may include:
e-shop
e-mall
e-brokerage service
e-procurement service
third party market place
e-auction
Products may include:
goods
services
shares
insurance
loans
financial services
Payment options may include:
online payment using credit card, debit card, electronic funds transfer, digital signature
off-line payment eg credit card authorised via telephone or facsimile, mailed cheque, over the counter
Fulfilment options may include:
direct delivery by online provider
delivery by off-line supplier
delivery by post, courier or other third party
download of electronic information
electronic delivery of digitised information, software, books etc
Vendor options may include:
larger quantities of lower quality items
lower cost for larger quantities
higher cost for immediate delivery
lower cost for items that meet minimum (but not all) requirements

The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Knowledge of organisational policies and authority structure for trading online
Knowledge of secure payment and supply systems
Legal requirements relating to online trade
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Internet / World Wide Web
Knowledge of the organisation's policies and procedures relating to use of Internet and online trade
Knowledge of service provider requirements
Copyright, intellectual property and proof of ownership requirements relating to online trade
Online navigation tools
Occupational Safety and Health requirements for working with computer technology
Underpinning skills
Computer technology skills
Literacy skills to read and analyse information for its relevance and sufficiency, and follow policies and procedures
Numeracy skills to determine value for money etc
Communication skills to negotiate with online service provider/s
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to identify products to purchase, sell or trade and to assess suitability of suppliers (3)
Communicating ideas and information - to negotiate terms and conditions of online trading, to develop trading specifications, and to negotiate and implement a range of transactions (3)
Planning and organising activities - to prepare and promote products for sale or auction and to implement a range of transactions in a secure environment, to benefit organisational objectives (2)
Working with teams and others - to negotiate and confirm organisational requirements for online trade, and to negotiate the promotion and administration of online transactions (1)
Using mathematical ideas and techniques - to price products for sale and to facilitate the transaction process (2)
Solving problems - to administrate organisational requirements for online trade, to provide a secure trading environment and to facilitate the transaction process (2)
Using technology - to trade online (2)
The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Knowledge of organisational policies and authority structure for trading online
Knowledge of secure payment and supply systems
Legal requirements relating to online trade
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Internet / World Wide Web
Knowledge of the organisation's policies and procedures relating to use of Internet and online trade
Knowledge of service provider requirements
Copyright, intellectual property and proof of ownership requirements relating to online trade
Online navigation tools
Occupational Safety and Health requirements for working with computer technology
Underpinning skills
Computer technology skills
Literacy skills to read and analyse information for its relevance and sufficiency, and follow policies and procedures
Numeracy skills to determine value for money etc
Communication skills to negotiate with online service provider/s
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to identify products to purchase, sell or trade and to assess suitability of suppliers (3)
Communicating ideas and information - to negotiate terms and conditions of online trading, to develop trading specifications, and to negotiate and implement a range of transactions (3)
Planning and organising activities - to prepare and promote products for sale or auction and to implement a range of transactions in a secure environment, to benefit organisational objectives (2)
Working with teams and others - to negotiate and confirm organisational requirements for online trade, and to negotiate the promotion and administration of online transactions (1)
Using mathematical ideas and techniques - to price products for sale and to facilitate the transaction process (2)
Solving problems - to administrate organisational requirements for online trade, to provide a secure trading environment and to facilitate the transaction process (2)
Using technology - to trade online (2)