Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted in:
a range of organisations in the transport, warehousing, distribution and/or storage industries and may be conducted by day or night
Customers may be:
internal or external
Requirements for work may include:
site restrictions and procedures
use of safety and personal protective equipment
specified loading operations
communications equipment
hours of operation
authorities and permits
financial regulations and processes
privacy and security procedures
Processing of financial documents may include:
recording and balancing petty cash transactions
balancing all transactions
rectifying discrepancies as directed
preparing invoices for debtors
preparing and processing banking documents
Lodgement of transactions with financial institutions may include:
electronic banking
manual processes including the use of third parties
Preparation of documentation is undertaken:
within scope of authority
Business source documents may include:
electronic banking
requisitions
orders
service statements
invoices and receipts
despatch and receival notes
credit notes
statements
sales tax statements
consignment notes
Communications systems may involve:
telephone
fax
email
electronic data transfer of information (EDI)
mail
Consultative processes may involve:
other employees and supervisors
suppliers, potential customers and existing clients
relevant authorities
banking institutions
other agencies
management and union representatives
OH&S specialists
other maintenance, professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
workplace procedures
organisational procedures
established procedures
Documentation/records may include:
operations manuals, job specifications and procedures and induction documentation
guidelines concerning relevant financial regulations, codes and procedures including relevant taxation requirements
competency standards and training materials
manufacturers/client specifications, instructions and labelling advice including material safety data sheets
workplace operating procedures and policies
supplier and/or client instructions
Australian and international standards, criteria and certification requirements
communications technology equipment, oral, aural or signed communications
OH&S procedures
quality assurance procedures
security procedures
Applicable regulations and legislation may include:
relevant financial regulations, codes and procedures including relevant taxation requirements
Australian and international standards and certification requirements
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
international transport regulations, codes and procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:
relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace