Unit of competency Outline

Date retreived
22/07/2026 8:16 PM AWST

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Develop and maintain stakeholder relationships

Develop and maintain stakeholder relationships

Unit of competency
National Code
SISXMGT002
State Code
OEN31
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
13/12/2022
View on TGA
State Implementation and Classification
Approved Date
14/08/2023
Field of Education
080509 - Public Relations
Original Release Date
14/08/2023
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to develop and maintain an effective relationship with key stakeholders who contribute to and influence the delivery of sport, fitness, aquatic and recreation services.This unit applies to any type of sport, fitness, aquatic or recreation organisation including commercial, not-for-profit, community and government organisations. It applies to senior personnel who operate independently or with limited guidance from others.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify the role and function of key stakeholders.
  • 1.1. Identify key external stakeholders and personnel that impact on the organisation and its service delivery.
  • 1.2. Analyse information on the roles and functions of key stakeholders within the organisation.
  • 1.3. Research types of information and resources available from key stakeholders.
  • 1.4. Determine decision making processes within key stakeholder organisations and the impact on own organisation.
2. Develop and implement strategies to promote effective stakeholder relationships.
  • 2.1. Consult with stakeholders to establish their interests and expectations and determine forms of engagement.
  • 2.2. Plan activities to facilitate effective rapport with stakeholders.
  • 2.3. Adopt communication techniques and methods appropriate to the needs of stakeholders.
  • 2.4. Identify and respond to factors that may negatively impact stakeholder communication.
  • 2.5. Develop strategies to maintain working relationships with stakeholders.
3. Evaluate stakeholder relationships.
  • 3.1. Seek feedback from stakeholders on communication and engagement activities.
  • 3.2. Assess organisational strategies for developing effective working relationships with stakeholders.
  • 3.3. Modify strategies in consultation with key organisational and stakeholder personnel.
No information
No information
Replaces
State Code National Code Title Type
AVC98 SISXMGT001 Develop and maintain stakeholder relationships Unit of competency