Unit of competency Outline

Date retreived
23/07/2026 11:36 AM AWST

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Manage people in the work area

Manage people in the work area

Unit of competency
National Code
FBPPPL4001
State Code
BBF97
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
23/01/2018
View on TGA
State Implementation and Classification
Approved Date
27/07/2018
Field of Education
080301 - Business Management
Original Release Date
27/07/2018
Nominal Hours
45
Description
This unit of competency describes the skills and knowledge required to manage performance issues of people in the work area.This unit applies to individuals with managerial responsibility for other people in a work area. It includes an understanding of different levels of response to performance issues, including formal procedures. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Provide information on performance expectations
  • 1.1 Ensure workplace policies and procedures are current, accessible and in formats appropriate to the audience
  • 1.2 Ensure performance-related information is current, accessible and in formats appropriate to the audience
  • 1.3 Communicate work expectations, plans and objectives to team members
2. Provide coaching and support
  • 2.1 Demonstrate appropriate work behaviours and procedures to individuals and groups
  • 2.2 Identify skill development needs of individuals or groups according to workplace procedures according to workplace training need analysis practices
  • 2.3 Provide targeted skill development support to improve individual or group performance
  • 2.4 Encourage, value and reward positive performance according to workplace procedures
3. Manage performance issues
  • 3.1 Identify signs of performance variation outside of that expected according to workplace objectives and targets
  • 3.2 Investigate reasons for performance variance according to workplace procedures
  • 3.3 Identify and implement appropriate responsive action to variances in performance
  • 3.4 Establish process for monitoring performance improvement according to workplace procedures
No information
No information
Replaces
State Code National Code Title Type
D4666 FDFPPL4001A Manage people in the work area Unit of competency