Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Work order information may include:
access to work site, including:
timing of access
access and egress points
budget allocations
completion times and dates
dress and presentation requirements
environment protection requirements
job requirements and tasks
legislative and local government requirements
OHS requirements and emergency response procedures
requirements for working in isolated and remote locations
resource requirements - equipment and materials
specific client requirements, such as:
noise control
relationships with other customer activities
sensitivity of occupants to pests or pest management
use of signage and barriers
work schedules
work site contact persons.
Clients may include:
bodies corporate
building supervisors
companies or organisations
environmental health officers
executive housekeepers
maintenance managers
owners
persons in control of work processes
property agents or managers
tenants.
Company requirements may include:
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
company goals, objectives, plans, systems and processes
company issued identification badge, card or pass
company policies and procedures
defined resource parameters
dress and presentation requirements
duty of care, code of conduct and code of ethics
emergency response and evacuation procedures
employer and employee rights and responsibilities
environment protection policies and procedures
establishing operator identity with client
internal communication channels and reporting procedures
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes.
Client records may be a computer or manual file and include:
contact details
customer files and databases
details of previous:
assessments
quotations
service provision
logbooks
pest management plans
reports
specific details about:
work site
nature of pest problem
use of contractors.
Assessment documentation may include:
company activity records
detailed submissions or quotations
photographs
written reports.
Pest management options may include:
biological controls
chemical and physical barrier treatments
cultural controls
environmental controls
management controls.
Pest management plan may include:
advice on health, safety, environmental and other legislative matters
advice on pest prevention strategies
chemical application methods
details of pest and pest activity
follow-up pest management advice, monitoring and call-back schedule
pest management method options
types and quantities of chemicals to be used.
Equipment may include:
brooms
bunding materials
cameras
dishes or bowls
drills
dusters
electrical extension leads
elevated work platforms
equipment decontamination materials
flexible lights
flushing agents
generators
hoses
injectors
knives
ladders
magnifying glasses
measuring jugs
mirrors
probes
safety harnesses
sand and other absorbent materials
screwdrivers
shovels and rakes
sound, moisture and movement detectors
sounding instruments
specimen bottles
spray equipment
torches
trays
waste disposal containers.
Materials may include:
building components
chemicals, including:
cleaning products
flammable products
pesticides
registered agricultural and veterinary (AGVET) products
physical barriers
sealing components.
Labour rates and conditions:
are established under the provisions of industrial relations legislation
may be found in:
enterprise agreements
industry awards and agreements.
Legislative requirements may include:
Australian standards, quality assurance and certification requirements
award and enterprise agreements
industry advisory standards and codes, such as:
building codes
dangerous goods codes
relevant commonwealth, state and territory legislation and local government regulations that affect company operation, such as:
anti-discrimination and diversity
chemical controls
chemical registers and manifests
consumer protection legislation
dangerous goods Acts and regulations
declared pest (plant and animal) reporting
environmental protection issues
equal employment opportunity
freedom of information
industrial relations
motor and commercial vehicle transportation
motor licence and endorsement regulations
OHS Acts and regulations
privacy
public health
trade practices
workplace consultative arrangements.
Environmental requirements may include:
clean up, containment or isolation
company policies and guidelines
emergency chemical spill control measures
hazardous materials handling
regulations, by-laws and guidelines of environmental protection agencies and government departments, such as:
agriculture
emergency services
national parks and wildlife.
Occupational health and safety (also known as workplace health and safety) requirements may relate to:
allergic reactions, such as contact dermatitis
animal management and control procedures
communication devices for remote and isolated locations, such as:
mobile phone
two-way radio
dermatoxicological control and prevention measures
emergency procedures for contact with toxic substances, such as:
splashes in eye or on skin
inhalation
ingestion
hazard identification and risk assessment mechanisms
health surveillance and monitoring, such as regular blood testing
hierarchy of hazard control procedures
industry advisory standards
information provided by national registration authority for chemical approval and state government authorities, such as:
agriculture
environment protection
health
primary industry
injury and dangerous occurrence reporting
national and industry codes of practice
OHS control procedures, such as:
health and safety plans
job plans
job safety analyses
risk assessments
safe operating practices and procedures
safe work instructions
safe work method statements
routes of entry and potential symptoms of exposure to chemicals
safe work practices for equipment, PPE and chemical storage, including interpretation of:
MSDS
hazardous substance information, such as long latency periods
safety, induction and refresher training
selection and use of PPE and clothing appropriate to hazard
up-to-date electrical test and tag compliance
use of chemicals according to MSDS
use of residual current devices
use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals
withholding periods and spray drift.
Proposal may be prepared by a consultant, manager, small business owner or supervisor and include:
benefits and rationale of selected methods
conditions and limitations
description of client requirements
evidence of pest activity and location
maintenance programs
pest management methods
pest management plan
quotation on cost of services
response to tenders
warranties or guarantees.
Cost estimates are written and may include:
acceptance of offer provisions
company identification information
costs
description of pest problem
liability terms and conditions
limitations of treatment
proposed management method
results of inspection
terms of trade
warranty or guarantee.
Supporting information may include:
accounting procedures
auditing procedures
formal assessment documents
impact statements
inspection reports
insurances
licences held by staff and company
pest management methods proposed
product or chemical data sheets
professional indemnity insurance
public liability insurance
quality assurance certification
reference sites
reporting systems
training systems
vehicle details
workers compensation.
Presentation methods may include:
formal meeting involving a structured presentation of proposal to individual or group
formal meeting to discuss proposal
informal meeting to deliver proposal with a limited likelihood of detailed discussion on proposal content
posting, faxing or emailing proposal to client.
Interpersonal skills and communication techniques may include:
active listening
language:
accurate, articulate and concise
verbal or non-verbal
presenting options and consequences in a sensitive manner
providing an opportunity for clients to confirm their request
questioning to clarify and confirm client’s understanding
seeking feedback from client to confirm understanding of needs
summarising and paraphrasing to check understanding of client’s message
using effective presentation aids, such as:
audiovisual technologies
diagrams
photos
using appropriate body language.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by reviewing the outcome of the preparation and presentation of at least one complete pest management proposal under normal industry operating conditions, or if this is not practicable, in a simulated work environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
analyse resource requirements of a pest management plan
calculate costs of service provision
demonstrate compliance with company, legislative and regulatory requirements when preparing pest management proposals
identify hazards and risks associated with pest management
prepare and present a pest management proposal
prepare an accurate quotation.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.
Resource implications for assessment include access to:
suitable venue
plain English version of relevant statutes and procedures
company policy documents and procedures for preparing and documenting quotations
relevant databases and information
assessment instruments, including personal planner and assessment record book.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
This unit could be assessed on its own or in combination with other units relevant to the job function, for example:
CPPPMT3002A Assess pest management options
CPPPMT3005A Modify environment to manage pests
CPPPMT3006A Apply pesticides to manage pests
CPPPMT3007A Implement pest management plans
CPPPMT3009A Advise clients on pest management options
CPPPMT3011A Conduct fumigation.