Unit of competency Outline

Date retreived
23/07/2026 12:01 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Train customers in new technology

Train customers in new technology

Unit of competency
National Code
ICTEDU3053A
State Code
D3345
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
15/06/2010
View on TGA
State Implementation and Classification
Approved Date
15/04/2014
Field of Education
080501 - Sales
Original Release Date
15/04/2014
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to conduct training for customers on telecommunications equipment. It involves assessing the type of training suitable for the product and customer, delivering and checking the training.The equipment may be a new installation or technology or an upgrade for an existing network or subsystem deploying Next Generation Networks (NGN).No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Identify training required
  • 1.1. Confirm trainingto be provided with the installation quote
  • 1.2. Assess customer's expertise and actual training details
  • 1.3. Identify and prepare for specialised training needs
  • 1.4. Provide quotes for enhanced training and confirm with the customer
2. Conduct training
  • 2.1. Demonstrate and explain relevant equipment, functions and network facilities
  • 2.2. Provide customers with hands-on experience operating the equipment
  • 2.3. Provide feedback to customers on their operational ability
  • 2.4. Provide customers with relevant product literature
  • 2.5. Provide enhanced training as agreed
3. Check training
  • 3.1. Measure customer's skill in the use of the equipment
  • 3.2. Review training delivery and note improvements
  • 3.3. Update and store records according to organisational requirements
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Training to be provided may be:
general
specific to particular products.
Trainingdetails may include:
enhanced with specific price structure
language, literacy and numeracy levels
learning styles
product specifications
past learning and work experiences
specific needs.
Equipment, functions and network facilities may include:
NGN:
broadband access
data transfer
home networks
IP based systems
IP PBX
IP security networks
IPTV
mobile data
mobile telephony
multimedia
remote telemetry
video
voice over internet protocol (VoIP).
Product literature may include:
configuration
equipment plans
explanatory booklets
manuals
training aids
user guides.
Measure may include:
informal review or discussion
learner evaluations
learner feedback
observation.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify training needs required for CPE installation
conduct customer training on a CPE installation including:
demonstration
hands-on experience
feedback on performance
complete training documentation.
Context of, and specific resources for assessment
Assessment must ensure:
training resources
CPE product information
training rooms.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of training plans prepared by the candidate
direct observation of the candidate conducting a training program session
oral or written questioning of the candidate on the training process and review.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTEDU5025A Develop and deliver training associated with new and modified products.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
State Code National Code Title Type
AWE50 ICTEDU301 Train customers in new technology Unit of competency