Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Customer requirements may include:
price
quality
range.
Market factors may include:
local market demographics
popularity of new and emerging products
popularity of products with minimal environmental impact
increased or reduced demand for some products and services.
Front-of-pharmacy product and service range may include:
beauty products and services
health-care support services
Pharmacy Medicines (S2)
unscheduled pharmacy medicines and products.
Supplier claims must include substantiatedresearch, such as:
clinical testing
consumer or market research
objective technical methods
published and peer-reviewed outcomes
sensory analysis by trained panels or by consumers.
Terms of trade may include:
special buys
payment terms
promotional deals with suppliers
partnership promotions.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
analyse the potential market for a new product or service in a specific pharmacy business
identify and delete non-performing products
plan for and introduce new products and services
use stock data to maximise turnover and profit
negotiate with suppliers and monitor quality control.
Context of and specific resources for assessment
Assessment must ensure that competency is:
observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines
demonstrated over sufficient time to include handling of a range of contingencies
demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.
Assessment must ensure access to:
a work team
relevant documentation, such as:
current pricing information
merchandise range
space allocation data
visual merchandising plans.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
case studies
observation of the candidate in the workplace
research report
written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.