Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include:
women
men
children
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.
Salon procedures may include:
client greeting procedures
offering hospitality
pre-service consultation by a senior operator
client preparation for different salon services.
Service may include:
shampoo
hair and scalp treatments
haircutting
hair design
hair colouring
hair lightening
reformation services
straightening and relaxing services.
Beverages may include:
water
tea
coffee
soft drinks.
Service area may include:
colour and chemical services area
haircutting area
design area
basin services area.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
welcoming and interacting with clients, according to salon procedures
providing hospitality to clients
gowning clients for a range of salon services, according to salon procedures
interpreting and following verbal instructions from senior operators.
Context of and specific resources for assessment
Assessment must ensure access to:
a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon
a fully equipped salon which includes as a minimum:
a fully functional client reception area
fully equipped work stations suitable for the services offered which may include:
shampoo
hair and scalp treatments
haircutting
hair design
hair colouring
hair lightening
reformation
straightening and relaxing services
a supply of clean towels
a supply of clean client gowns or wraps
relevant documentation, such as salon health and safety procedures
a range of clients for a variety of hairdressing services
a senior operator for each service.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.


Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate:
providing service to clients
preparing clients for services from the salon range
written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include:
the range of services offered by the salon
relevant health regulations
salon procedures
review of portfolios of evidence and third-party reports of on-the-job performance.
Guidance information for assessment
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another— they are related skills.
Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
SIRXCOM001A Communicate in the workplace