Unit of competency Outline
Date retreived
22/07/2026 1:40 AM AWST
22/07/2026 1:40 AM AWST
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Engage in short and simple spoken exchanges at work
Engage in short and simple spoken exchanges at work
Unit of competency
National Code
FSKOCM002
FSKOCM002
State Code
OBK89
OBK89
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
30/01/2020
Field of Education
100707 - Verbal Communication
Original Release Date
30/01/2020
Nominal Hours
10
Description
This unit describes the skills and knowledge required to interact with others in short and simple spoken exchanges at work, which have an explicit purpose, involve a familiar context and require the use of highly familiar vocabulary. For example, following simple instructions, asking or responding to simple questions, engaging in informal exchanges with colleagues, leaving a short telephone message, or describing a routine task.An individual performing these tasks operates alongside an expert or mentor where prompting and advice can be provided.This unit applies to individuals who use, or are preparing to use, oral communication skills to complete workplace activities. This includes existing workers and individuals preparing for employment through vocational education and training. This unit can be integrated and contextualised with vocational training to support achievement of vocational competency.This unit is aligned to, but does not fully address, the Australian Core Skills Framework (ACSF) oral communication core skill indicators .07 and .08 at level 1 in the workplace and employment domain of communication.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to interact in short and simple workplace spoken exchange
- 1.1 Identify type of spoken workplace exchange
- 1.2 Identify purpose and audience of exchange
- 1.3 Identify oral communication strategies required for engagement in exchange
2. Interact in spoken exchange
- 2.1 Use oral communication strategies to engage in exchange
- 2.2 Interact using basic grammar, highly familiar vocabulary and simple pronunciation appropriate to workplace
- 2.3 Recognise and use simple non-verbal communication methods
3. Review interaction
- 3.1 Seek feedback on whether exchange was appropriate for audience
- 3.2 Assess effectiveness of exchange in meeting identified purpose, with assistance
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WG318 | FSKOCM02 | Engage in basic spoken exchanges at work | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BEZ3 | FSK10119 | Certificate I in Access to Vocational Pathways | Qualification |
| BGR2 | ACM10121 | Certificate I in Animal Care Industry Pathways | Qualification |
| BGZ9 | FBP10121 | Certificate I in Food Processing | Qualification |
| BEZ4 | FSK10219 | Certificate I in Skills for Vocational Pathways | Qualification |