Unit of competency Outline
Date retreived
22/07/2026 7:12 AM AWST
22/07/2026 7:12 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage supply chain mass customisation
Manage supply chain mass customisation
Unit of competency
National Code
TLIX0017X
TLIX0017X
State Code
OBR02
OBR02
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
18/08/2020
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
18/08/2020
Nominal Hours
55
Description
This unit of competency describes the skills and knowledge required to manage supply chain mass customisation. It includes determining mass customisation strategy, managing mass customisation strategy and reporting on mass customisation outcomes.Mass customisation is the concept of producing single batch, customised products at the same cost and speed as those in traditional volume manufacturing. Typically, a basic package for a product is offered with customers being able to add or subtract a range of features. Mass customisation requires supply chain stakeholders to strategically collaborate to achieve effective and efficient flows of products, services and information. The unit is applicable to those with management or team leadership responsibilities within a supply chain.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Determine mass customisationstrategy
- 1.1 Supplier locations, including those in geographic regions close to customer concentrations, are identified
- 1.2 Technical criteria for mass customisation in the supply chain are determined
- 1.3 Supply chain stakeholders and customer relationships are mapped
- 1.4 Collation of stakeholder and customer information to inform supply chain mass customisation is validated
- 1.5 Mass customisation strategy, including Key Performance Indicators (KPIs), is confirmed
- 1.6 Responsibility and level of authority for digital supply chain mass customisation is verified
2 Managemass customisationstrategy
- 2.1 Mass customisation strategy and KPIs are communicated to supply chain stakeholders
- 2.2 Supply chain policies and procedures, including knowledge exchange protocols, are implemented to support mass customisation
- 2.3 Stakeholder relationships are managed, in accordance with supply chain procedures, using real time links
- 2.4 Product configuration and delivery options are implemented in the supply chain to support mass customisation
- 2.5 Inventory and ordering systems and replenishment cycles in the supply chain are synchronised to support mass customisation
- 2.6 Customer satisfaction, complaints, product returns and delivery times are monitored to ensure mass customisation KPIs are being met
3 Report on mass customisation outcomes
- 3.1 Data related to mass customisation is analysed, in accordance with supply chain procedures
- 3.2 Mass customisation strategy and KPIs are reviewed, using lean and agile principles
- 3.3 Report on mass customisation outcomes is prepared and presented to approved stakeholders
- 3.3 Continuous improvement activities to support supply chain mass customisation are documented
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| State Code | National Code | Title | Type |
|---|---|---|---|
| BFD7 | TLI50219 | Diploma of Logistics | Qualification |
| BJW9 | TLI50224 | Diploma of Logistics | Qualification |
| BHI8 | TLI50221 | Diploma of Logistics | Qualification |
| AE132 | TLISS00195 | Manage Supply Chains Skill Set | Skill set |