Unit of competency Outline

Date retreived
22/07/2026 10:28 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Locate, identify and rectify telecommunications network faults

Locate, identify and rectify telecommunications network faults

Unit of competency
National Code
ICTTEN317
State Code
OBA38
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
30/08/2019
View on TGA
State Implementation and Classification
Approved Date
27/11/2019
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
27/11/2019
Nominal Hours
35
Description
This unit describes the skills and knowledge required to use systematic and logical fault-finding techniques according to safety requirements and work practices commonly used in network fault remediation.It applies to cablers or technicians who install and maintain a broad range of telecommunications networks.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for fault- finding activity
  • 1.1 Obtain approval for site access from customer or site owner prior to site entry
  • 1.2 Identify existing and potential site hazards, assess risks and implement risk control measures
  • 1.3 Determine, from documentation or discussion with appropriate personnel, work to be undertaken, including reported fault location
  • 1.4 Prepare testing in consultation with others affected by proposed work and sequence work according to established enterprise procedures
  • 1.5 Obtain required materials for testing, reporting and rectification work according to established enterprise procedures and job/work ticket requirements
  • 1.6 Obtain required tools, equipment and testing devices according to enterprise procedures and check for correct operation and safety
2. Conduct network fault-finding activities
  • 2.1 Establish nature of fault through analysis of source and available information
  • 2.2 Select and safely use appropriate test equipment to locate, diagnose and analyse fault
  • 2.3 Conduct tests according to test equipment operating instructions and requirements, and ensure diagnostic process does not compromise integrity of network element or system
  • 2.4 Identify and test for faults efficiently without damage to equipment, circuits, surrounding environment or services
  • 2.5 Evaluate test results to determine cause of fault/s using appropriate methods and processes
3 Action identified fault/s
  • 3.1 Rectify faults or escalate to appropriate personnel according to test results and enterprise procedures
  • 3.2 Confirm that fault rectification meets network performance requirements/levels
  • 3.3 Use escalation process for dealing with unexpected situations according to enterprise procedures
4. Report fault-findings and rectification
  • 4.1 Close out fault and update records using applicable work management systems
  • 4.2 Restore worksite according to enterprise procedures
  • 4.3 Notify appropriate personnel when work has been completed and obtain sign-off
No information
No information
No information