Unit of competency Outline

Date retreived
22/07/2026 8:02 PM AWST

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Contribute to effective working relationships

Contribute to effective working relationships

Unit of competency
National Code
PPMREL210
State Code
AXI98
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
06/05/2016
View on TGA
State Implementation and Classification
Approved Date
25/08/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
25/08/2016
Nominal Hours
35
Description
This unit of competency describes the outcomes required to communicate effectively and resolve conflicts at work, in the pulp and paper industry The unit applies to those operators who contribute to effective working relationships through teamwork and communication with others, in the pulp and paper industry.No licensing, legislative, regulatory, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Communicate with others in course of work
  • 1.1. Communicate at work according to legislation and regulations, documentation and procedures and according to work health and safety (WHS) procedures, environmental procedures, standard operating procedures (SOP) and housekeeping requirements.
  • 1.2. Demonstrate effective reading and listening skills.
  • 1.3. Use questions to gain additional information.
  • 1.4. Ensure verbal and written communication with others in the performance of duties is clear and precise and follows established communications practice.
  • 1.5. Avoid misunderstandings in communications, by using appropriate confirmation techniques.
  • 1.6. Use various forms of non-verbal communication when working and communicating with others, in the course of duties.
2. Contribute to teamwork and work standards
  • 2.1. Carry out work individually and in association with others, according to established performance standards.
  • 2.2. Provide assistance and encouragement to others in workplace activities.
  • 2.3. Acknowledge, discuss and act upon feedback on work performance.
  • 2.4. Develop personal skills and knowledge through training and other means to ensure an effective contribution to work activities.
  • 2.5. Understand and follow employment conditions.
  • 2.6. Identify and incorporate at the workplace, individual rights and responsibilities, including allowance for any cross cultural differences and differences in personal interests, beliefs and lifestyles.
  • 2.7. Take appropriate action to avoid and prevent harassment of others.
3. Resolve and prevent conflicts
  • 3.1. Recognise conflict situations and seek appropriate assistance to resolve the conflict with the personnel involved, according to company procedures.
  • 3.2. Solve conflicts by actively participating in conflict resolution procedures.
  • 3.3. Recognise and respond to communication problems in the workplace to prevent conflicts.
No information
No information
Replaces
State Code National Code Title Type
AUY40 FPPREL210A Contribute to effective working relationships Unit of competency