Unit of competency Outline

Date retreived
22/07/2026 1:36 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assist with the provision of international education information

Assist with the provision of international education information

Unit of competency
National Code
BSBEDU303
State Code
AUI62
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
15/09/2015
Nominal Hours
30
Description
This unit describes the skills and knowledge required to organise, maintain and provide information and material relating to education and training programs and associated services to clients of an international education organisation.It applies to individuals providing information to clients, with some supervision and guidance, in an international education environment. They could be working in the administration of education programs and projects in organisations from one or more international education sectors (schools, English language training organisations, vocational education and training, higher education, postgraduate education). These organisations could be onshore or offshore, public or private.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Establish client requirements for information provision
  • 1.1 Apply crosscultural communication skills while providing and receiving information
  • 1.2 Record and respond to requests for information from internal or external clients, in line with organisational policies and procedures
  • 1.3 Clarify requests to ensure full understanding of client requirements
2 Organise and maintain supplies of material
  • 2.1 Refer to procedures for providing material for planning production, assembly, packaging and distributing information packages
  • 2.2 Assemble material for the needs of individual clients and client groups, according to inventory establishment
  • 2.3 Maintain stocks of material at established inventory levels, and identify and respond to shortfalls
  • 2.4 Facilitate production and collection of material to ensure inventory levels are maintained
3 Provide information relevant to individual clients and client groups
  • 3.1 Provide assembled and checked material to clients at the specified destinations on time, according to organisational policies and procedures
  • 3.2 Facilitate compliance with relevant legislative and regulatory requirements for provision and distribution of material
  • 3.3 Monitor communication and process flow to ensure ontime dispatch of requested material to specified persons and destinations
  • 3.4 Seek advice from relevant personnel in client services situations where information provision may require departure from regular practices
4 Contribute to the continuous improvement process for information provision
  • 4.1 Apply client services policy, guidelines and procedures for information provision when performing work role activities
  • 4.2 Perform work effectively within a team environment to facilitate quality of information provision in client services
  • 4.3 Carry out followup to gauge client satisfaction regarding information provision
  • 4.4 Use feedback to promote continuous improvement in own work and for input into organisational quality client services processes for information provision
  • 4.5 Provide input through team communication regarding organisational policies and procedures, and development or review of information provision services to clients
No information
No information
Replaces
State Code National Code Title Type
D0680 BSBEDU303A Assist with the provision of international education information Unit of competency
Replaced By
State Code National Code Title Type
OCF16 BSBOPS304 Deliver and monitor a service to customers Unit of competency
State Code National Code Title Type
AVR6 BSB30515 Certificate III in Business Administration (International Education) Qualification