Unit of competency Outline

Date retreived
22/07/2026 12:05 PM AWST

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Provide financial counselling and systemic advocacy within a social justice framework

Provide financial counselling and systemic advocacy within a social justice framework

Unit of competency
National Code
CHCFIN009
State Code
OEO30
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/07/2023
Field of Education
081199 - Banking, Finance And Related Fields, N.e.c.
Original Release Date
03/07/2023
Nominal Hours
80
Description
This unit describes the performance outcomes, skills and knowledge required to provide financial counselling services to clients who are impacted by systemic issues and to participate in systemic advocacy.This unit applies to financial counsellors who work in agencies that meet the requirements for the Australian Securities and Investments Commission (ASIC) exemptions from holding a financial services or credit licence.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Articulate the role of financial counselling in responding to systemic issues within the social justice framework.
  • 1.1. Identify the principles underpinning a social justice framework.
  • 1.2. Identify characteristics of systemic issues discovered from financial counselling casework.
  • 1.3. Interpret systemic issues that impact on the complex needs of clients.
  • 1.4. Provide financial counselling services within a social justice framework.
  • 1.5. Apply agency approach to systemic advocacy according to organisational policies and procedures.
2. Gather and prepare evidence of systemic issues.
  • 2.1. Identify issues in individual case work and other sources that may be the result of systemic issues.
  • 2.2. Inform clients about systemic issues, the impact they may be having and options for recourse, including submitting complaints and provide opportunities for clients to participate in systemic advocacy.
  • 2.3. Keep records and case notes with view to using them for systemic advocacy.
  • 2.4. Request consent from client to take systemic action involving complaints on their behalf.
  • 2.5. Write case studies to contribute to systemic advocacy.
  • 2.6. Identify the target audience for the evidence of systemic change.
  • 2.7. Identify sources to stay informed about current and emerging systemic issues.
3. Share evidence with relevant parties.
  • 3.1. Research existing systemic advocacy relevant to the financial counselling sector.
  • 3.2. Engage with financial counselling peak bodies, and other key stakeholders and regulators.
  • 3.3. Participate in roundtables, working groups and other key groups that effect change.
  • 3.4. Document outcomes according to organisational policies and procedures.
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State Code National Code Title Type
BIP8 CHC51122 Diploma of Financial Counselling Qualification