Unit of competency Outline

Date retreived
23/07/2026 4:43 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Supply effective and efficient lighting products for domestic and small commercial applications

Supply effective and efficient lighting products for domestic and small commercial applications

Unit of competency
National Code
UEEEL0022
State Code
OCA63
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
05/10/2020
View on TGA
State Implementation and Classification
Approved Date
12/07/2021
Field of Education
031313 - Electrical Fitting, Electrical Mechanics
Original Release Date
12/07/2021
Nominal Hours
36
Description
This unit involves the skills and knowledge required to respond to customer requests for the supply of effective and efficient luminaries and associated control and mounting apparatus for domestic and commercial applications.It includes engaging and clarifying customer requirements for domestic and commercial lighting products and supplying the most appropriate and compliant fittings.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Engage with customer
  • 1.1 Work health and safety (WHS)/occupational health and safety (OHS) requirements and workplace procedures for a given work area are identified and applied
  • 1.2 Communication with customers is conducted in a professional and courteous manner in accordance with workplace procedures
  • 1.3 Customer enquiries are responded to promptly and politely and in accordance with workplace policies and procedures
  • 1.4 Appropriate interpersonal and communication skills are used to facilitate accurate and relevant exchange of information with customers
2 Clarify customer request
  • 2.1 Appropriate questioning and active listening are used to determine customer needs
  • 2.2 Customer requests are interrogated to clearly ascertain the most suitable lighting products
  • 2.3 Customers are advised of technical and compliance specifications that need to be considered when choosing lighting products
  • 2.4 Customers are provided with product information, available lighting options and assisted to identify preferred option/s
  • 2.5 Product information to address customer lighting needs are identified and, as required, assistance sought from appropriate person/s
3 Supply lighting product
  • 3.1 Lighting produces are supply as agreed with customer in accordance with workplace policy and procedures
  • 3.2 Own work is monitored and adjusted in accordance with requirements for job quality, customer service and efficient resource use
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