Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.
Suppliersmay be:
commercial companies
community and not-for-profit organisations
external and internal
governments
public agencies or organisations.
Supplier relationships may be influenced by:
continuous improvement
cost and price analysis
due diligence requirements
infrastructure and capital outlay requirements
integration and compatibility of organisational systems
intellectual property and technology rights
market position
planning cycles and the time of the year
risk sharing
supply chain management
terms and conditions agreed
value for money
value management.
Measures and determinants may include:
communication
customer satisfaction
inventory control
loss prevention
time management
value for money.
Relevant legal, legislative and business practices may include:
Australian Competition and Consumer Commission provisions
awards, workplace agreements and other industrial arrangements
emergency procedures
environmental protection legislation
equal employment opportunity (EEO) and antidiscrimination law
GST
industry codes of practice
licence, patent or copyright arrangements
WHS
policy and protocols
product labelling
quality assurance systems, procedures and policies
supplier or customer instructions
Australian consumer law and fair trading Acts
transport, storage and handling of goods
work procedures.
Routine information may relate to:
delivery of products
leasing agreements and consultancies
maintenance and support agreements
provision of services
purchase orders
quality
quantity
stock and supply agreements
time schedules.
Relevant personnel may include:
area and store manager
frontline staff
specialist staff
supervisor
team leader.
Relevant standards may include:
Australian standards
handling, transport and storage of goods
industry standards
international standards
labelling of goods
manufacturing quality and control.
Business policy and procedures may relate to:
acquisition and sale of products and services
capacity of receiving area to handle, store, process, manage and display products and services
internal management structure and communication relationships
inventory control
receipt, handling and storage of goods
relationships and communication with suppliers
risk management.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
uses business technology to communicate with suppliers according to business policy and procedures
identifies, describes and applies the principles and practices underpinning ethical conduct with regard to communication and relationships with suppliers
maintains associations with suppliers over time and across a range of customer relationships to promote positive business outcomes
responds to supplier enquiries in an accurate and timely manner within the scope of job role and responsibilities, and refers enquiries to other relevant personnel as required
processes receivables using agreed business procedures and technology, and according to relevant legislative requirements.
Context of and specific resources for assessment
Assessment must ensure access to:
a business-to-business sales work environment
relevant documentation, such as:
policy and procedures manuals
supplier information
legislation and statutory requirements
industry codes of practice
a stock control system
relevant business technology.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
review of portfolio of evidence
written or verbal questioning to assess knowledge and understanding.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.