Unit of competency Outline

Date retreived
22/07/2026 5:04 AM AWST

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Manage activities to meet client requirements

Manage activities to meet client requirements

Unit of competency
National Code
CSCORG012
State Code
AUZ54
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
03/08/2015
View on TGA
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
090599 - Human Welfare Studies And Services, N.e.c.
Original Release Date
17/12/2015
Nominal Hours
40
Description
This unit describes the skills required to negotiate client requirements, plan activities, maintain the work environment and monitor products and services.In the context of this unit clients may include:individual members of the publicindividual members of the organisationother work areas in the organisationexternal agencies in the justice systemother agencies and community groupsservice funding bodies targeting offender needssenior managementgovernment and MinistersThis unit applies to those working in a role delivering services or products to a client.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to liaison with external agencies and organisations.Those undertaking this unit work autonomously and collaboratively with a range of contacts and require strong analytical and decision-making skills.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Negotiate client requirements
  • 1.1 Contribute to honest and confidential discussion of client interests.
  • 1.2 Provide clear and accurate information about the features and benefits of products and services to clients.
  • 1.3 Ensure agreements contain all relevant information needed to determine the work activities necessary to meet client requirements.
  • 1.4 Ensure agreements and contracts comply with legal and organisational requirements.
  • 1.5 Record, store and use information provided by and to clients according to legal and organisational requirements.
  • 1.6 Review client agreements regularly to determine improvements that can be made.
2. Plan activities
  • 2.1 Consult relevant people about the activities needed to meet client requirements.
  • 2.2 Monitor activity plans for circumstances that might affect activities, such as past experience and available resources.
  • 2.3 Ensure activity plans allow client requirements to be met in the time agreed and meet the organisation’s policies and procedures.
  • 2.4 Develop additional resources, team practices and skills to meet client requirements.
3. Maintain the work environment
  • 3.1 Advise all relevant people about their legal and organisational responsibilities to maintain a healthy, safe and productive work environment.
  • 3.2 Allocate resources and support to ensure that people involved can work in a healthy, safe and productive environment.
  • 3.3 Review and improve the work environment through the involvement of team members.
  • 3.4 Ensure that the work environment meets all legal and organisational requirements and is as productive as possible within work constraints.
  • 3.5 Respond to breaches in health and safety promptly and in line with policies and legal requirements.
  • 3.6 Make clear and prompt recommendations for improving the work environment.
  • 3.7 Accurately complete all records of health and safety to meet organisational requirements.
4. Monitor products and services
  • 4.1 Consult relevant people about all aspects of the quality of products and services and acknowledge their advice on improvements to the processes involved.
  • 4.2 Review products and services according to quality management practices to ensure compliance with contract plans.
  • 4.3 Obtain feedback from clients on how effectively their requirements are being met.
  • 4.4 Consult clients on a regular basis regarding their short and long-term needs for products and services and when there are significant changes to products and services.
  • 4.5 Review contracted prices and conditions according to changing demands, supplies and technology.
  • 4.6 Take prompt action when products, services and processes fail to meet requirements.
  • 4.7 Complete records of customer agreements and outcomes accurately according to organisational policies.
  • 4.8 Implement and review procedures during the manufacturing or service supply process to ensure that best practices and operator safety are maintained.
No information
No information
Replaces
State Code National Code Title Type
S5992 CSCORG406A Manage activities to meet client requirements Unit of competency