Unit of competency Outline

Date retreived
22/07/2026 11:14 AM AWST

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Manage disruptive and/or unlawful behaviour

Manage disruptive and/or unlawful behaviour

Unit of competency
National Code
TLIO3012
State Code
AVI29
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
12/06/2020
View on TGA
State Implementation and Classification
Approved Date
23/02/2016
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
23/02/2016
Nominal Hours
20
Description
This unit involves the skills and knowledge required to manage disruptive and/or unlawful behaviour on transport systems.It includes monitoring passenger behaviour, identifying and attending to disruptive/unlawful activity, taking appropriate action to control disruptive/unlawful behaviour, and reporting and documenting incident/s.Work must be carried out in accordance with relevant state/territory authority regulations for managing disruptive and/or unlawful behaviour on transport systems.While work is performed individually, skills are required to work within a team environment.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Monitor passenger behaviour
  • 1.1 Facilities and transportation units under surveillance are regularly monitored to identify and record inappropriate behaviour
  • 1.2 Potential problem situations are quickly identified and steps taken to defuse the situation in accordance with workplace procedures
  • 1.3 Incidents that breach legislation are identified and appropriate action is taken
  • 1.4 Surveillance equipment is operated within legal and workplace parameters
2 Identify and resolve disruptive/unlawful activity
  • 2.1 Nature of disruptive/unlawful behaviour is accurately assessed and, where possible, conflict is resolved using relevant conflict resolution strategies
  • 2.2 Hazards are identified, risks assessed and control measures implemented
  • 2.3 Procedures are followed to isolate offender/s and to minimise disruption to other passengers where appropriate
  • 2.4 Assistance is sought from other staff and external support services, as required
  • 2.5 Situation is resolved and follow-up action is implemented in accordance with appropriate workplace rules, regulations and guidelines
3 Take action to control unlawful behaviour
  • 3.1 Assistance is sought from other staff and external support services, as required
  • 3.2 Nature of offence and behavioural consequences are clearly communicated to offender/s
  • 3.3 Staff involvement in apprehending offender/s is undertaken within legal and workplace parameters
4 Report and document incident/s
  • 4.1 Incidents are reported using appropriate document format in accordance with workplace policies and procedures
  • 4.2 Documentation is drafted in accordance with workplace rules, regulations and guidelines
No information
No information
Replaces
State Code National Code Title Type
D5271 TLIO3012A Manage disruptive and/or unlawful behaviour Unit of competency