Unit of competency Outline

Date retreived
22/07/2026 2:44 PM AWST

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Provide specialist advice to clients

Provide specialist advice to clients

Unit of competency
National Code
AHCWRK509A
State Code
D7330
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/06/2011
View on TGA
State Implementation and Classification
Approved Date
13/12/2011
Field of Education
050901 - Land, Parks And Wildlife Management
Original Release Date
13/12/2011
Nominal Hours
55
Description
This unit covers the process of providing specialist advice and defines the standard required to: maintain technical currency for specialist knowledge; maintain a current and documented interpretation of the legislative, environmental and financial implications for industry; cultivate and maintain industry wide sources of information and advice; determine client needs by professional consultation; provide information with comprehensive advice and recommendations detailing implications for the client; document financial and implementation issues for the individual client; evaluate the relevance, applicability and timeliness of advice by client survey and review of financial benefits.
Notes
Elements and Performance Criteria
1. Develop and maintain specialist knowledge
  • 1.1. A comprehensive knowledge and understanding of specialist information is actively and regularly researched from industry and other sources.
  • 1.2. Characteristics of industry practices, products and services are identified and understood using available documentation.
  • 1.3. Information is accurately documented and maintained in a format consistent with enterprise requirements.
  • 1.4. Acquired knowledge is applied to improve quality within personal work areas.
2. Consult with clients
  • 2.1. Consultation with clients is conducted in a professional and courteous manner according to enterprise requirements.
  • 2.2. Appropriate interpersonal skills are used to facilitate accurate and relevant exchange of information.
  • 2.3. Work practices reflect sensitivity to client's requirements, specific needs and cultural, family and individual differences.
3. Provide a response to client enquiries and need
  • 3.1. Information relevant to client's needs is prepared in line with enterprise requirements.
  • 3.2. Information emphasises issues relevant to client needs.
  • 3.3. Information is based on sound research practices and preparation is achievable within enterprise resources.
  • 3.4. Evidence in support of information is researched, shown to be verifiable and documented in a suitable format.
  • 3.5. Information is structured to identify clear benefits to clients and the organisation.
  • 3.6. Information is documented and presented in a professional format and style to the client for consideration and discussion.
  • 3.7. Client feedback is evaluated by survey to improve future provision of technical information and professional services.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole.
Specialist advice may include:
expert testimony or documentation and professional reports based on extensive knowledge or ability based on research, experience, or occupation and in a particular area of work.
Advice areas may include:
agricultural
horticultural and/or land management practices
products
treatments
policies
issues.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
maintain technical currency for specialist knowledge
maintain a current and documented interpretation of the legislative, environmental and financial implications for industry
cultivate and maintain industry wide sources of information and advice
determine client needs by professional consultation
provide information with comprehensive advice and recommendations detailing implications for the client
document financial and implementation issues for the individual client
evaluate the relevance, applicability and timeliness of advice by client survey and review of financial benefits.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
Replaces
State Code National Code Title Type
S2776 RTC5801A Provide specialist advice to clients Unit of competency
Replaced By
State Code National Code Title Type
BAM82 AHCWRK509 Provide specialist advice to clients Unit of competency