Unit of competency Outline

Date retreived
24/07/2026 1:43 AM AWST

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Manage conflict through negotiation

Manage conflict through negotiation

Unit of competency
National Code
CSCSAS013
State Code
AUY70
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
25/01/2021
View on TGA
State Implementation and Classification
Approved Date
17/12/2015
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
17/12/2015
Nominal Hours
20
Description
This unit describes the skills required to assess conflict, negotiate solutions and evaluate responses.This unit applies to those working in detention centres, correctional centres or prisons, community corrections offices, justice administration offices and on work sites where detainees, prisoners or offenders are under statutory supervision.The language used in this unit implies an institutional setting. Adaptation of the language will be necessary to reflect the practices of non-institutional settings and work sites. Customisation should occur through the introduction of specific organisation security equipment, functions and procedures.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to security.Those undertaking this unit work independently drawing upon support from familiar and unfamiliar resources.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1 Assess conflict
  • 1.1 Anticipate possible conflict situations and select appropriate response to prevent escalation.
  • 1.2 Evaluate responses to conflict against legal requirements and organisational procedures.
  • 1.3 Identify situations requiring assistance and support and request assistance promptly.
2 Negotiate resolution
  • 2.1 Use strategies to resolve conflict that comply with organisational policies and procedures.
  • 2.2 Use negotiation techniques that maintain positive interaction and divert and minimise aggressive behaviour.
  • 2.3 Use communication techniques that are effective in ensuring mutual understanding.
  • 2.4 Ensure negotiation styles take into account social and cultural differences.
  • 2.5 Confirm mutual agreement to strategies and required outcomes with all relevant people.
3 Evaluate responses
  • 3.1 Evaluate and review effectiveness of response according to legal and organisational requirements.
  • 3.2 Provide accurate and constructive observations of incidents when reviewing and debriefing the situation.
  • 3.3 Provide and maintain records and reports.
  • 3.4 Recognise effects of stress in self and manage these using recognised stress management techniques.
No information
No information
Replaces
State Code National Code Title Type
S6019 CSCSAS306A Manage conflict through negotiation Unit of competency
Replaced By
State Code National Code Title Type
ODO26 CSCSAS024 Manage conflict through negotiation Unit of competency