Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Services may include:
hair and scalp treatments
haircutting
hair design
hair colouring
hair lightening
reformation services
straightening and relaxing services.
Relevant personnel may include:
salon manager
dedicated receptionist
colleagues who enter bookings.
Clients may include:
women
men
children
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.
Contingencies may include:
early and late clients
casual clients to be integrated into time management
cancellations
unforseen technical problems during a service
unplanned add on services
staff absences
providing support to another operator.
Service provision may include:
client consultation
hairdressing services from the salon range
home hair care and retail products advice
confirming future services.
Reception duties may include:
greeting and farewelling clients
offering hospitality
organising preservice consultation by a senior operator
organising client preparation for different salon services.
telephone
booking appointments
retail sales
handling financial transactions
dealing with complaints.
Salon procedures may include:
housekeeping
personal hygiene
use and storage of cleaning chemicals
compliance with state or territory and local government health regulations relevant to the service
occupational health and safety procedures
environmental protection practices, such as:
waste minimisation
recycling
re-use
energy efficiency, e.g. electricity saving devices and practices
waste disposal including hazardous waste
resource management
water efficiency.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
planning and providing hairdressing services on two or more clients over an extended period
regularly meeting salon service standards and timeframes
integrating salon team support, equipment maintenance and cleaning duties with the provision of multiple services.
Context of and specific resources for assessment
Assessment must ensure access to:
a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon
a fully equipped salon which includes as a minimum:
a fully functional client reception area with:
telephone
client booking system
retail products range
a basin services area
equipment and work stations suitable for services including:
client consultation
hair and scalp treatments
haircutting
hair design
hair colouring
hair lightening
reformation
a supply of clean towels
a supply of clean client gowns or wraps
hairdressing products and equipment
cleaning products and equipment
relevant documentation, such as:
salon service standards
salon procedures
sufficient client traffic to allow the learner to plan for and deal with multiple tasks simultaneously
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate:
coordinating and providing multiple salon services
integrating team support and other salon duties with service provision.
written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include:
salon booking procedures
salon service standards
review of portfolios of evidence and third-party reports of on-the-job performance.
Guidance information for assessment
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is prerequisite to another—they are related skills.
Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
SIHHIND304A Develop and expand a client base