Plan and implement changes in justice services

Unit of competency Outline

Date retreived
22/07/2026 9:59 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
CSCORG024

State Code
AUZ45

TGA Status
Replaced

DTWD Status
Transition (Replaced)

Current Release Number
1.00

Current Release Date
03/08/2015

View on TGA

State Implementation and Classification

Approved Date

17/12/2015

Field of Education

091101 - Justice Administration

Original Release Date

17/12/2015

Nominal Hours

Description

This unit describes the skills required to identify opportunities for improvement, evaluate the costs and benefits of change, plan the implementation of change, promote agreement on the implementation of change and implement and monitor changes.This unit applies to those working in a management role within justice services. The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit work autonomously, intuitively accessing and evaluating support from a broad range of sources. The role requires sophisticated analysis, organisation, numeracy and high level communication skills.No licensing, legislative or certification requirements apply to unit at the time of publication.

Notes

Elements and Performance Criteria

1. Identify opportunities for improvements

1.1 Monitor trends in the community and in human services and evaluate them for their implications for justice services.
1.2 Ensure that information gathered through a wide range of media is relevant, reliable and balanced to allow valid analysis and judgements to be made.
1.3 Consult key people with an interest in the services of the justice system and give opportunities for them to contribute to the evaluation of services and areas needing change.
1.4 Confirm that improvements identified are realistic and consistent with the organisation’s strategic plans, objectives and policy and with the political and social environment of justice services.
1.5 Consult key people inside and allied to the justice system, providing them with relevant, clear and accurate information about the context and proposal for change.

2. Evaluate the costs and benefits of change

2.1 Use complete and accurate information to evaluate current and proposed justice services, outcomes and processes in order to identify relative benefits and disadvantages.
2.2 Determine resource implications of options for change and assess them according to priorities and benefits.
2.3 Ensure that analysis of the implications of change is consistent with the information and identified objectives relevant to services in the justice system.
2.4 Include the advice of key people in the analysis.
2.5 Evaluate the proposed changes, including using information drawn from past experience and likely future circumstances.
2.6 Check the identified benefits and disadvantages of proposed changes and confirm these with key people likely to be effected.

3. Plan the implementation of change

3.1 Provide clear and accurate information on proposed change to relevant people at the appropriate time.
3.2 Identify obstacles to change and design constructive strategies to overcome them.
3.3 Actively promote proposed changes with key people.
3.4 Back up arguments with clear and accurate evidence.
3.5 Identify the people and resources involved in the implementation of change and ensure roles, responsibilities and outcomes are clearly defined.
3.6 Design feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives.

4. Promote agreement on the implementation of change

4.1 Present plans for the implementation of change positively and comprehensively to key people with an interest in the changes.
4.2 Explain purpose, process and outcomes of change in a clear and accurate manner.
4.3 Assess the understanding and responses of key people and their level of commitment.
4.4 Check that compromises made during negotiations remain consistent with the purposes and objectives of change.
4.5 Conduct negotiations in a manner that maintains positive and productive working relationships with those involved.
4.6 Report failure to reach agreements objectively and in a manner that maintains morale, motivation and positive professional relationships.

5. Implement and monitor changes

5.1 Introduce implementation activities at a time, level and pace that can be accommodated by those involved.
5.2 Allocate resources needed for implementation according to priorities and the stages of the plan.
5.3 Monitor and evaluate the impact of change according to evaluation mechanisms, using methods that minimise disruption.
5.4 Deal with problems arising from implementation promptly and effectively through the use of flexibility and reasonable modifications.
5.5 Identify key people to be involved in change process and ensure their involvement is consistent with their roles, responsibilities, skills and levels of commitment.
5.6 Ensure that results are consistent with objectives and expectations.
5.7 Check that the changes reflect the quality standards agreed to and endorsed by the organisation.
5.8 Provide feedback on the impact of change to senior staff as input to planning and policy development and reporting.

No information

Replaces

State Code	National Code	Title	Type
S6003	CSCORG602A	Plan and implement changes in justice services	Unit of competency

Replaced By

State Code	National Code	Title	Type
OCW79	CSCORG031	Plan and implement changes in justice services	Unit of competency

State Code	National Code	Title	Type
AWH9	CSC60115	Advanced Diploma of Correctional Management	Qualification