Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Processes may include:
application of project specifications or plan
application of company policy and processes
cost-effective work practices
clustering workloads
cultural approaches
enhancement of company policy
enhancements to project plan
discussions with clients
discussions with supervisors
discussions with team
issues register recordings
quality assurance procedures
review of products, services and company policy
value adding.
Problems may include:
administration
environmental, land and geographic information errors
asset management
contractual issues
dataset errors
digital imagery quality
equipment failure
integration issues, such as the difficulty in integrating environmental, land and geographic related datasets
managing day-to-day workload
location-based contingencies
poor communication
telecommunications
software issues
workload.
Relevant personnel may include:
colleagues
registered surveyors
site personnel
staff or employee representatives
supervisors or line managers
suppliers
users.
Organisational guidelines may include:
code of ethics
company policy
legislation relevant to the work or service function
manuals
OHS policy and procedures
personnel practices and guidelines outlining work roles and responsibilities.
Error analysis may include:
accuracy
communication
computations
contingency management
cost
customer service
dataset
safety
software application
technological practice
teamwork.
Ideas may include:
considerations based on:
ability to add value
cost-effectiveness
environmental issues
implementation techniques
increased customer satisfaction
management support
practicality.
Legislation refers to relevant state, territory and federal Acts, including:
anti-discrimination
consumer protection
environmental
freedom of information
industry codes of conduct
OHS
public health
relevant Australian standards
trade practices.
Spatial service quality improvement may include:
asset management standards
enhancement or expansion of:
cartographic services
datasets
digital imagery
environmental, land and geographical information
location-based services
mapping facilities
site analysis
surveying standards
town planning.
OHS may include:
Australian standards
development of site safety plan
identification of potential hazards
inspection of work sites
training staff in OHS requirements
use of equipment and signage.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed on its own or in combination with other units relevant to the job function, for example CPPSIS4023A Facilitate effective spatial client relationships.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide theoretical and practical evidence of:
applying qualitative and quantitative measurements
applying risk management techniques
assessing and acting upon contingencies
communication and interpersonal skills
identifying and assessing opportunities for process change
knowledge of spatial services quality systems.
Specific resources for assessment
Resource implications for assessment include access to:
assessment instruments, including personal planner and assessment record book
assignment instructions, work plans and schedules, policy documents and duty statements
registered training provider of assessment services
relevant guidelines, regulations and codes of practice
suitable venue and equipment.
Access must be provided to appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with disabilities.
Context of assessment
Holistic: based on the performance criteria, evidence guide, range statement, and required skills and knowledge.
Method of assessment
Demonstrated over a period of time and observed by the assessor (or assessment team working together to conduct the assessment).
Demonstrated competency in a range of situations, that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Obtained by observing activities in the field and reviewing induction information. If this is not practicable, observation in realistic simulated environments may be substituted.
Guidance information for assessment
Assessment requires that the clients’ objectives and industry expectations are met. If the clients’ objectives are narrowly defined or not representative of industry needs, it may be necessary to refer to portfolio case studies of a variety of SIS requirements to assess competency.
Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge (in assessment situations where the candidate is offered a preference between oral questioning or written assessment, questions are to be identical).
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.
All practical demonstration must adhere to the safety and environmental regulations relevant to each State or Territory.
Where assessment is for the purpose of recognition (recognition of current competencies [RCC] or recognition of prior learning [RPL]), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Assessment processes will be appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.