Unit of competency Outline

Date retreived
22/07/2026 3:47 PM AWST

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Advise on security technology, hardware and services

Advise on security technology, hardware and services

Unit of competency
National Code
MSFAH4003
State Code
OAK06
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
03/12/2018
View on TGA
State Implementation and Classification
Approved Date
22/05/2019
Field of Education
080501 - Sales
Original Release Date
22/05/2019
Nominal Hours
60
Description
This unit describes the skills and knowledge required to apply architectural hardware product and service knowledge to provide advice to customers and other sales staff on the design, technical features and uses of architectural hardware and security products, ancillary items, prices and warranties. This unit applies to architectural hardware specifiers who analyse and compare information from a range of sources to respond to customer needs. Customers include those requiring architectural hardware schedules and products for construction and renovation projects.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Research architectural hardware product range
  • 1.1 Identify job requirements from plans and specifications
  • 1.2 Identify potentially suitable architectural hardware products by accessing relevant sources of information
  • 1.3 Identify hardware components that suit customer specifications and meet applicable legislation, codes and national standards
2. Recommend door and window hardware products
  • 2.1 Provide and explain detailed manufacturer product specifications to customer to assist buying decisions
  • 2.2 Demonstrate features and benefits of products to customer using appropriate interpersonal techniques
3. Identify hardware quantities
  • 3.1 Accurately determine quantities of required architectural hardware products from customer specifications
  • 3.2 Determine measuring tools and systems to be used based on job requirements
  • 3.3 Provide customer with accurate quotation for estimated quantities
4. Advise on hardware product quantities
  • 4.1 Clearly explain to customer comparisons between architectural hardware manufacturer’s warranty terms
  • 4.2 Confirm individual product warranty terms and conditions from relevant sources of information and accurately convey to customer
  • 4.3 Provide customer with accurate written information regarding individual product warranty terms and conditions
5. Negotiate price and payment options
  • 5.1 Accurately convey store recommended retail pricing to customer according to applicable legislation, codes and national standards
  • 5.2 Negotiate individual product prices in accordance with organisational requirements to achieve sales
  • 5.3 Accurately convey store payment options to customer and negotiate preferred option following organisational requirements
No information
No information
Replaces
State Code National Code Title Type
WI249 MSFAH4001 Advise on security technology, hardware and services Unit of competency