Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information may relate to:
client instructions
codes of practice, including the National Standards for Manual Handling and the Industry Safety Code
emergency procedures
material safety data sheets (MSDS)
operations manuals and job specifications
quality assurance procedures
manufacturer specifications
standards and certification requirements
supplier instructions
workplace policies and procedures.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct and code of ethics
communication and reporting procedures
complaint and dispute-resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
information that must be recorded
OHS policies, procedures and programs
own role, responsibility and authority
privacy and confidentiality of information
procedures for checking personnel and vehicles
quality assurance and continuous improvement processes and standards
requirements for checking container seals
resource parameters and procedures
roles, functions and responsibilities of security personnel
statutory reporting
storage and disposal of information.
Legislative requirements may relate to:
Australian standards and certification requirements
licensing and permits for firearms
licensing requirements for handling and carrying particular classes of goods
relevant state and territory regulations and legislation covering:
firearms
OHS
privacy
surveillance.
OHS requirements may relate to:
controlling and minimising risks
correct manual handling, including shifting, lifting and carrying
duty of care
emergency procedures
first aid
identifying, assessing and reporting risks and hazards
monitoring the work environment
non-conforming or suspicious consignments
safety of self and others
safe use and maintenance of security equipment
site access and security
teamwork and back-up support
two-way radio
using PPE, such as:
firearms
gloves
safety headwear and footwear.
Recorded receipt and deliverydetailsmay include:
consignment details
identification of carrier
identification of receiver
identification of vehicle.
Checks of consignmentmay relate to:
confirming that container seals are correctly applied
confirming that the audit trail is preserved
identifying loose goods
identifying signs of tampering
identifying potential fire hazards
identifying unsealed consignments
identifying suspicious consignments, such as unusual positioning.
Risks to consignment may relate to:
hazards
high-risk locations
loss through negligence
security of work site
theft
weather.
Reports:
may be:
verbal
written
may relate to:
discrepancies in consignments
faulty equipment
incidents, emergencies and occurrences
operational outcomes
potential security risks and hazards.
Relevant persons may include:
authorities
clients
management
members of the public
police
private security personnel
public sector security personnel
security consultants
specialist or technical staff
supervisor
team members.
Communication channels and processesmay relate to:
direct line supervision paths
established communication protocols
lateral supervision paths
organisational communication networks
use of mobile and fixed telephones
use of two-way radio
verbal and non-verbal communication procedures, such as:
call signs
coded messages
hand signals
phonetic alphabet
procedure words for radio telephone communication
use of abbreviations.
Security equipment may include:
access control systems
alarm systems
digital versatile discs (DVDs), video cassette recorders (VCRs) and webcams
earpiece
electronic equipment
mobile and fixed telephones
portable and mounted two-way radio
public address system
surveillance cameras.
Potential security risks may include:
consignment unsealed, in unusual position or displaying evidence of tampering
firearms handling
hazardous or dangerous goods and materials
inappropriate security maintenance requirements
inclement weather
loose goods
packages, goods, baggage or cargo left unattended or tampered with
persons carrying weapons
persons causing a public nuisance
persons behaving suspiciously
persons in emotional or physical distress
persons under the influence of intoxicating substances
persons with criminal intent
persons, vehicles and equipment in unsuitable locations
possible breakdown in security procedures
potential fire hazards
suspicious or unattended vehicles in areas not designated for parking
suspicious packages or substances
terrorism
uneven ground, steps or road surfaces
vehicular and pedestrian traffic
violence or physical threats.
Security procedures may include:
activating and de-activating security systems and devices, such as:
access control systems
alarm systems
ATM vaults
digital versatile discs (DVDs), video cassette recorders (VCRs) and webcams
surveillance cameras
time-delay devices
two-key safes
armed robbery response
checking authorisation of personnel and vehicles in secured area
security of consignment
protecting clients
security of buildings, pavement routes, exits, entrances, thoroughfares and vehicles
security of storage areas
vehicle accident response.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
control of tone of voice
cultural awareness and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
giving constructive feedback
providing sufficient time for questions and responses
using plain English
using positive body language
using questioning, reflection and summarising to clarify understanding.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person should demonstrate the ability to:
comply with legislative, organisational, OHS and client requirements to implement cash-in-transit security procedures
check and monitor personnel and goods within the work area to ensure ongoing security is maintained
identify risks and hazards that impact on security of work area and implement necessary controls
use effective communication and interpersonal techniques to accurately and concisely receive and transmit details of security incidents or emergencies when coordinating security responses
operate and check security and communications equipment to ensure operational effectiveness
accurately and legibly document and report operational details, including records of consignment receipt and delivery, incidents, emergencies and occurrences, and potential security risks.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments, including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
Assessment for this unit must verify the practical application of the required skills and knowledge, using one or more of the following methods:
observation of processes and procedures
questioning of underpinning skills and knowledge.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.