Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Information may be sought from:
architects
bankers and financiers
builders
business consultants
clients
designers
investment consultants
planners
real estate agents
solicitors
valuers.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Legislative requirements may be outlined and reflected in:
Australian standards
general duty of care to clients
home building requirements
privacy requirements
relevant federal, and state or territory legislation that affects organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO
industrial relations
OHS
relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Consultative processes may include:
face-to-face meetings
telephone, facsimile and written communication.
Clients may include:
agents
building supervisors
company management
fund providers
government and legal instruments or agencies
institutions
insurers
internal and external property or facility groups
owner-occupiers
private investors
project managers
property or facility agents
property or facility owners.
Relevant people may include:
clients
consultants
contractors
legal representatives
management and colleagues
members of industry associations
technical experts.
Feedback may be sought from:
clients and their legal representatives
industry specialists
supervisors and colleagues
workplace assessment.
Fit-out delivery methods may relate to:
fixed prices
formal contracts
internal and external staff
temporary and casual staff contracts.
Contingencies may relate to:
budget constraints
building delays
competing work demands of contractors and consultants
environmental factors, such as time and weather
industrial disputes
non-availability of resources and materials
public holidays and shut-down periods
equipment and technology breakdown
unforeseen incidents
workplace hazards, risks and controls.
Tendering and selection methods may include:
advertisements
compulsory competitive tenders
direct appointments
public tenders
register of consultants
selective tenders.
Variations may relate to:
changes to fit-out schedules
work outside or producing results outside the terms and conditions of contract.
Communication channels may include:
direct line supervision paths
lateral supervision paths
organisational communication protocols and procedures
organisational networks.
Specialist advice may be sought from:
bankers and financiers
colleagues
fit-out specialists, including architects, surveyors, engineers, valuers, planners and builders
government officials
investment consultants
local government personnel
members of industry associations
real estate agents
solicitors
supervisors
technical experts.
Business equipment and technology may include:
computers
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers
printers
scanners
software applications, such as databases and word applications.
Documentation may include:
certification, including inspection certificates
costings, receipts and invoices
fit-out contracts
fit-out schedules
handover documentation
logs of equipment and system problems or faults
operational checks and maintenance conducted
planning permits
property or facility leases, plans or contracts
warranty conditions and allowances.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of coordinating the fitting out of premises for user occupation. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
arranging the contractor and consultant selection process
completing a fit-out under normal industry conditions
knowledge of organisation's practices, ethical standards and legislative requirements associated with coordinating the fit-out of premises for user occupation
negotiating variations and adjustments to fit-out schedule
preparing and executing a fit-out contract.
Context of and specific resources for assessment
Resource implications for assessment include:
a registered provider of assessment services
assessment materials and tools
candidate special requirements
competency standards
cost and time considerations
suitable assessment venue and equipment
workplace documentation.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.