Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance.
The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. Bold italicised text from the performance criteria is detailed here.

Clients may include:
women
men
children
people who present with virgin hair or a range of pre-existing colour treatments on the hair
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Client history must include:
client reaction to skin tests
contraindications
previous pre-service analysis
previous services' brand and colour selection
previous services' application techniques and processing times
recommended care products.

Client characteristics must include:
natural hair type, texture, porosity, density and elasticity
natural and/or artificial base colour
hair colour tone
percentage of white hair
presence of lightening agents or artificial hair colour treatments on hair
other existing chemical services
skin tone
length of hair
scalp condition.

Contraindications may include:
an allergic reaction to a skin test
hair damage
existing metallic-based colours on the hair.

Colour products must include:
temporary hair colour products from the workplace colour range
tint products from the workplace colour range
peroxides of varying percentage volumes.

Stages and methods of product application may include:
natural untreated hair
application methods suitable for temporary colour products
regrowth
roots and then ends
roots, mid lengths and finally ends
ends and then roots.

Client and operator comfort and safety must include:
application of gown and towels to protect client clothes
application of barrier creams to face or neckline areas
application of anti skin stain product
application of colour stain removal product
avoiding contact with client or operator's eyes
avoiding inhalation of fumes whilst mixing product
wearing operator protective gloves during product application.

Relevant legislation may include:
federal, state and local health and hygiene legislation and regulations
occupational health and safety legislation and regulations.

Workplace policies and procedures may include:
client comfort and safety
operator safety
health and hygiene.

High lift tint colour products must include:
high lift tint products from the workplace colour range
peroxides of varying percentage volumes.

Product processing must include:
following manufacturer's instructions
exercising judgement based on observation of product development.

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence. It is essential for assessment and must be read in conjunction with the performance criteria, the range statement and the assessment guidelines of the relevant Training Package.
Overview of assessment
A person who demonstrates competency in this unit of competency must be able to apply knowledge of the use and application of a defined workplace range of tint and high lift tint colour products for a range of colour outcomes on different clients. Knowledge and skill with regard to relevant legislation and workplace procedures that ensure client and operator comfort, health and safety must also be demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
knowledge and consistent application of workplace policies, procedures and safe work practices in relation to colour services
consistently applying effective questioning and active listening techniques to consult and negotiate with clients and to ensure client comfort and safety throughout the service
recognising and managing contraindications
reading, accurately interpreting and consistently applying manufacturer's colour charts and product instructions
consistently safe selection, preparation, application, processing and removal of colour without residual scalp stain, according to manufacturer's instructions and workplace procedures
consistently observing client and operator safety precautions.

Context of assessment
For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include the hairdresser and/or an experienced person at the workplace.
Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations which may include client interruptions and involvement in other related activities normally expected in the workplace. For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Specific resources for assessment
Competency for this unit should be assessed through access to:
relevant documentation including occupational health and safety legislation and regulations, workplace policy and procedures manuals and manufacturer's product safety data sheets
a salon or simulated salon environment
a defined tint and high lift tint workplace colouring range along with manufacturer's colour charts and product instructions
clients with a variety of hair colour and high lift colour requirements.

Relationship to other units
This unit requires an assessment outcome that includes evidence of client consultation, along with the safe application of hair colour and high lift colour products, and knowledge of their chemical and physical effects on the hair.
WRHCS201A Prepare clients for salon services
WRHCS205A Follow personal health and safety routines at work
WRRLP1B Apply safe working practices .
WRHHS301A Apply the principles of hairdressing science.

Method of assessment
The following assessment methods are suggested.
Observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate his/her handling of a range of contingencies. Tasks may include:
completing workplace documentation relevant to analysis of client characteristics prior to tint or high lift colour treatments
demonstrated client consultation and colour selection prior to service
demonstrated safe application and processing of tint and high lift colour services on a variety of clients with different needs
thorough removal of residual colour products from scalp and hairline after processing.
Third-party reports from experienced hairdressers.

Evidence required for demonstration of consistent performance
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Communicating ideas and information
Establishing client expectations and negotiating a planned colour result in pre-service client consultation involves the communication of ideas and information. (3)

Collecting analysing and organising information
Accessing client history, consulting with clients and using manufacturer's colour charts in the selection of a suggested colour result involves collecting, analysing and organising information. (3)

Planning and organising activities
Timing and monitoring colouring and lightening services, and combining the conduct of colouring and lightening services with other duties and other clients, involves planning and organising activities. (3)

Working with others and in teams
Solving colour problems that evolve during a service may involve referral to other operators. (2)

Using mathematical ideas and techniques
Measuring quantities of tint product and selecting and measuring peroxide involves the application of mathematical ideas and techniques. (2)

Solving problems
Suggesting alternative colour services after an adverse skin test reaction involves the application of problem solving skills. (3)

Using technology
Using heat acceleration as part of colour processing involves the application of technology. (2)