Unit of competency Outline

Date retreived
22/07/2026 3:12 PM AWST

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Facilitate participation in government service delivery

Facilitate participation in government service delivery

Unit of competency
National Code
PSPGSD006
State Code
AWV10
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080313 - Public And Health Care Administration
Original Release Date
21/07/2016
Nominal Hours
30
Description
This unit describes the skills required by staff working as participation advisers to facilitate participation in government service delivery. It includes establishing the service offer, developing and managing personalised service, and working with individuals and the community.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work independently with supervision responsibilities, while performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish the service offer
  • 1.1 Assess barriers to social and economic participation.
  • 1.2 Review and assess continuing entitlements, including payments and other assistance.
  • 1.3 Liaise with other staff to ensure appropriate changes to service offers are made and to arrange handovers when required.
  • 1.4 Create and maintain accounts to meet established quality and accuracy standards of the organisation.
2. Develop and manage personalised service
  • 2.1 Offer personalised intervention strategies and propose goalbased solutions.
  • 2.2 Negotiate and manage effective service agreements and participation plans.
  • 2.3 Manage preparations and mutual obligation interviews.
  • 2.4 Broker referrals to internal specialists or external service providers relevant to individuals’ current circumstances.
  • 2.5 Identify and offer strategies and activities to facilitate achievement of agreed participation goals and to maximise outcomes for the individual and the organisation.
3. Work with individuals and the community
  • 3.1 Identify opportunities for participation within the local community within established requirements.
  • 3.2 Consider the interests of external groups providing opportunities for individuals in brokering referrals.
  • 3.3 Provide information to community groups on the objectives and outcomes of participation programs.
  • 3.4 Monitor the effectiveness of participation strategies at the individual and community level.
No information
No information
Replaces
State Code National Code Title Type
C8138 PSPGSD406A Facilitate participation in government service delivery Unit of competency
State Code National Code Title Type
AZX9 PSP40116 Certificate IV in Government Qualification