Unit of competency Outline

Date retreived
22/07/2026 3:48 PM AWST

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Design and launch new customer engagement facilities

Design and launch new customer engagement facilities

Unit of competency
National Code
BSBCUE603
State Code
AUI95
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080509 - Public Relations
Original Release Date
15/09/2015
Nominal Hours
80
Description
This unit describes the skills and knowledge required to design and establish new customer engagement facilities and substantial enhancement of existing centres.It applies to individuals who analyse, design and execute judgements using wide-ranging technical, creative, conceptual or managerial competencies and who are often accountable for group outcomes.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify design elements
  • 1.1 Analyse role and business needs of proposed customer contact facility
  • 1.2 Define general characteristics of customer contact facility
  • 1.3 Identify design elements to meet business needs
  • 1.4 Confirm analysis with stakeholders
2 Develop detailed specifications
  • 2.1 Review facility design principles to confirm appropriateness of design
  • 2.2 Delegate facility design elements to appropriately experienced specialist/s for detailed specification
  • 2.3 Benchmark facility design against world-class standards to demonstrate appropriateness of specifications
  • 2.4 Confirm design specifications with stakeholders
3 Evaluate resources
  • 3.1 Identify budgetary limits for facility
  • 3.2 Identify suitable resources available from organisation’s preferred suppliers
  • 3.3 Identify suitable alternative resources and suppliers for each design aspect
  • 3.4 Conduct comparative analysis of each alternative
  • 3.5 Recommend resources for each design aspect
4 Integrate design components
  • 4.1 Prepare viable project management plan for the integration of new facility resources
  • 4.2 Use project management tools throughout the integration process
  • 4.3 Prepare contingency plans to meet all reasonable costs
  • 4.4 Develop effective testing procedures and plans for all resources
  • 4.5 Maintain vigilance over budget, quality of supplied resources, and quality of work
  • 4.6 Communicate progress and concerns arising to senior management in a timely way
5 Launch customer contact facility
  • 5.1 Prepare viable project management plan for the launch of the new customer contact facility
  • 5.2 Use project management tools throughout launch process
  • 5.3 Communicate launch parameters to relevant stakeholders
  • 5.4 Establish prelaunch operational test procedures and launch plans
  • 5.5 Supervise launch to completion according to plans and contingencies
  • 5.6 Review launch and debrief with stakeholders to plan followup actions
No information
No information
Replaces
State Code National Code Title Type
S8062 BSBCCO603B Design and launch new customer contact facilities Unit of competency
Replaced By
State Code National Code Title Type
OCE37 BSBOPS505 Manage organisational customer service Unit of competency
State Code National Code Title Type
AVV8 BSB50315 Diploma of Customer Engagement Qualification
AVW8 BSB61015 Advanced Diploma of Leadership and Management Qualification