Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.


rights, obligations and processes for return to work and rehabilitation

selection of medical and like services

company policy and general procedures

definitions of 'worker' , ' deemed worke r' and ' employment ' under relevant acts

confidentiality assurance

methods of payment for worker and for services

taxation and government benefits implications

types of claims, benefit entitlements and rehabilitation procedures to the injured worker, employer and work team

medical and like certification requirements

counselling provisions

fraudulent practices

promotion of appropriate medical intervention


completing relevant forms

estimating and arranging a return to work in consultation with the treating doctor or the rehabilitation provider

methods of monitoring return to work

termination, cessation or alteration of payments on return to work

ensuring that, when appropriate, injured workers are referred to an accredited rehabilitation provider

establishing a General Rehabilitation/Return to Work program

arrangements for rehabilitation service rates and insurers obligations on return to work


claims for weekly payments, medical and like expenses only, death, permanent disability and pain and suffering, pecuniary loss, vehicle accidents, journey/third party

workers in situations such as after employment ceases, after retirement, worker residing overseas, imprisonment


the employer

medical and like providers

the insurer

team members in the worker ' s workplace

the community

insurance brokers

the worker

rehabilitation providers

unions and union representatives

employer and industry associations

legal services providers

risk management consultants


medical and like providers

rehabilitation providers

medical panels

the employer


any service as provided for under each State/Territory ' s legislation


State and Territory Workers Compensation Acts and Regulations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

To achieve competency in this unit, a person must be able to demonstrate:

thorough understanding of the industry, company obligations and objectives
strong ability to negotiate on behalf of the company and build client relationships
the ability to assess rehabilitation need and potential for return to work
ability to assess and document return to work strategies
the ability to implement a detailed plan for rehabilitation and return to work for high risk or long term case
the ability to monitor and effectively report on progress of client
the ability to maintain privacy and confidentiality whilst performing case management functions

Evidence required for demonstration of consistent performance:
Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the particular workplace environment and should cover all necessary knowledge and skills requirements.

Delivery/assessment relationship to other units:
This unit may be assessed independently.

Method of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on required knowledge and skills and other methods as required.

Context of assessment:
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Resources required for assessment:
This unit may involve simulation equipment, facilities for workplace or simulated environment assessment, availability of qualified assessors.