Unit of competency Outline

Date retreived
22/07/2026 1:12 PM AWST

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Develop quality systems in line with registration standards

Develop quality systems in line with registration standards

Unit of competency
National Code
CHCSOH020
State Code
ODJ41
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
05/05/2021
View on TGA
State Implementation and Classification
Approved Date
10/09/2021
Field of Education
090511 - Residential Client Care
Original Release Date
10/09/2021
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to develop policies and procedures for a social housing organisation in line with Commonwealth and State/Territory registration standards. It includes the development of continuous improvement processes to uphold compliance, probity and quality.This unit applies to individuals who work in a social housing context. They are typically senior workers working autonomously within broad guidelines.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Contribute to the integrity and governance of a social housing organisation.
  • 1.1. Contribute to the development, documentation and implementation of organisational code of conduct, mission, values, policies and procedures that reflect legislative standards and requirements.
  • 1.2. Ensure members of the governing body have sufficient training and communication skills to carry out their role.
  • 1.3. Develop, document and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisational expectations of the member, organisational code of conduct and division of responsibility between the governing body and organisational management.
  • 1.4. Establish strategies to identify, manage and mitigate potential, perceived and actual conflicts of personal interest and organisational interest.
  • 1.5. Identify situations requiring specialist advice and seek specialist advice from professionals.
  • 1.6 Establish and maintain organisational policies and procedures for record keeping systems.
2. Manage risk.
  • 2.1. Determine risks to the business and identify effective and financially sustainable strategies and control measures to address risks.
  • 2.2. Establish authority and accountability for management of risks to the business.
  • 2.3. Establish system of communicating risk and controls to governing body, management and staff.
3. Manage staffing issues to address organisational performance.
  • 3.1. Develop, document and maintain policies on staff recruitment, development and management that reflect good practice guidelines outlined in current community housing standards.
  • 3.2. Develop, document and maintain position descriptions including organisational code of conduct, management objectives and role of individual employee in achieving those objectives.
  • 3.3. Develop, document and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of organisational operations, and in line with industrial awards and other similar agencies.
  • 3.4. Define the relationship between remuneration, organisational performance and individual performance to ensure transparency.
4. Manage financial viability issues.
  • 4.1. Contribute to the development and documentation of a long-term business plan that demonstrates organisational financial viability and solvency.
  • 4.2. Develop, document and implement policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income.
  • 4.3. Establish authority, accountability and compliance according to organisational policies and procedures and current community housing standards in regard to financial, administrative and information management systems.
5. Develop, document and implement tenancy management strategies.
  • 5.1. Develop, document and implement systems to review rent modelling and impact of organisational policy on the tenant population and organisational financial viability.
  • 5.2. Develop and document policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears.
  • 5.3. Develop, document and implement policies and strategies in line with current community housing standards in relation to fair and equitable access and allocation of housing, and meeting the requirements of clients with complex needs on low income.
6. Oversee management and maintenance of housing stock.
  • 6.1. Develop, document and implement systems for maintaining properties under organisational ownership and management to a community standard.
  • 6.2. Develop, document and implement policies and procedures to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the guidelines for good practice in asset management according to current community housing standards.
  • 6.3. Develop, document and implement systems for organisational tenant consultation when acquiring and developing new housing stock.
7. Develop continuous improvement processes.
  • 7.1. Identify areas of quality and compliance against current community housing registration standards.
  • 7.2. Develop and document continuous improvement processes to monitor and review quality and compliance issues.
  • 7.3. Involve stakeholders in continuous improvement processes.
  • 7.4. Implement improvements in response to continuous improvement processes and stakeholder feedback.
No information
No information
Replaces
State Code National Code Title Type
AVB27 CHCSOH009 Develop quality systems in line with registration standards Unit of competency
State Code National Code Title Type
BIJ1 CHC52021 Diploma of Community Services Qualification
BPA1 CHC52025 Diploma of Community Services Qualification