Unit of competency Outline
Date retreived
21/07/2026 11:31 PM AWST
21/07/2026 11:31 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Coordinate offender management processes
Coordinate offender management processes
Unit of competency
National Code
CSCOFM501A
CSCOFM501A
State Code
S5978
S5978
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
22/07/2014
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
22/07/2014
Nominal Hours
60
Description
This unit of competency describes the outcomes required to design the components of a case management plan to address the needs of individual offenders. The plan will be governed by organisational policy determined by statutory accountability and committed to the strategic achievement of objectives, especially reducing offending behaviour.
Notes
Elements and Performance Criteria
1Develop a case management model.
- 1.1 Assess organisation's program needs according to organisational philosophy, strategic plans, purpose and structure.
- 1.2 Identify a range of suitable interventions to address immediate, short and longer-term needs of the organisation's clients.
- 1.3 Consult key people in the organisation to ensure issues and options for offender intervention are explored thoroughly.
- 1.4 Negotiate common goals, objectives and processes and reach agreement with key people in the organisation to ensure needs are addressed within statutory and organisational frameworks.
- 1.5 Explore a range of options for addressing the organisation's strategic objectives for offender management priorities and select for inclusion in case management processes.
- 1.6 Get agreement on processes for monitoring the achievement of goals, timeframes and resources and promote a collaborative ownership of the case management processes.
- 1.7 Define roles, responsibilities and accountabilities in consultation with offenders, stakeholders, staff and service providers.
- 1.8 Negotiate and agree on processes for appeal and for the termination and/or renegotiation of processes for inclusion in the plan.
- 1.9 Identify relevant social, family, community, cultural and ideological considerations and address these in the case management process.
2Determine implementation procedures.
- 2.1 Put in place practical strategies and resources to support key people involved in implementation.
- 2.2 Define the negotiable and non-negotiable aspects of the case management process and ensure that they are consistently and fairly maintained.
- 2.3 Negotiate support for case management processes with key people in the organisation.
- 2.4 Negotiate contracts and agreements with external service providers that accurately reflect objectives, timing and resource constraints.
- 2.5 Ensure information sharing between key people in the organisation and their involvement in implementation processes.
- 2.6 Develop procedures to measure the progress of specialist client service delivery against defined performance indicators.
- 2.7 Clearly define procedures to deal with crisis and risk.
- 2.8 Ensure that the case management process is understood and agreed to by all involved supervisory staff.
- 2.9 Establish suitable evaluation processes for ongoing implementation of the offender management process.
- 2.10 Check that all relevant reporting procedures meet the organisational requirements.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Key people may include:
social workers
intervention staff
programs staff
case managers
psychologists
medical staff
specialists
support staff
professionals from other agencies
probation and parole staff.
Key people may include:
social workers
intervention staff
programs staff
case managers
psychologists
medical staff
specialists
support staff
professionals from other agencies
probation and parole staff.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit
ability to implement a case management plan to meet the needs of an individual and the strategic objectives of the organisation in a range of (two or more) contexts or occasions, over time.
Context of and specific resources for assessment
This unit contains a wide range of variables to reflect the diverse nature of case management and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual coordinating offender management processes effectively as part of a coordinated team including coping with difficulties, irregularities and changes to routine
copies of legislation, policies, procedures and guidelines relating to coordinating offender management processes
access to appropriate learning and assessment support when required.
The context of performance will depend on the candidates' roles and responsibility, the strategic objectives of the organisation, the focus of case management programs and processes and the conditions required by:
different models of case management
programmed intervention
classification and review requirements
need and risk assessment
reporting and referring to specialists
protective care
high-risk offenders
routine and special reports
review of sentence plan and conditions
organisational policy and procedures
relevant program standards
service and professional standards, including code of professional ethics or code of practice
case management models used in custodial environments
case management models used in community-based programs.
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit
ability to implement a case management plan to meet the needs of an individual and the strategic objectives of the organisation in a range of (two or more) contexts or occasions, over time.
Context of and specific resources for assessment
This unit contains a wide range of variables to reflect the diverse nature of case management and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual coordinating offender management processes effectively as part of a coordinated team including coping with difficulties, irregularities and changes to routine
copies of legislation, policies, procedures and guidelines relating to coordinating offender management processes
access to appropriate learning and assessment support when required.
The context of performance will depend on the candidates' roles and responsibility, the strategic objectives of the organisation, the focus of case management programs and processes and the conditions required by:
different models of case management
programmed intervention
classification and review requirements
need and risk assessment
reporting and referring to specialists
protective care
high-risk offenders
routine and special reports
review of sentence plan and conditions
organisational policy and procedures
relevant program standards
service and professional standards, including code of professional ethics or code of practice
case management models used in custodial environments
case management models used in community-based programs.
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUY91 | CSCOFM020 | Coordinate offender management processes | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W996 | CSC50112 | Diploma of Correctional Administration | Qualification |