Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Environmental issues may include:
auditing
workplace culture
legal
markets
multiple languages
policy
regulation.
Scope may include:
customer acceptance criteria
description of outcomes (deliverables)
equipment and software to be installed
financials
milestones and timelines
project constraints
project objectives
resources required
roles of involved parties.
Quality processes may include:
AS 3925.1-1994 Software quality assurance - plans
AS/NZS4258:1994 Software user documentation process
AS/NZS ISO/IEC 12207:1997 Information technology - Software life cycle processes
AS/NZS 14102:1998 Information technology guideline for evaluation and selection of CASE tools
cost savings
performance
quality
technical
various processes, depending on type of organisation.
Organisational standards may include:
audit requirements
codes, including codes of practice
credit procedures
customer protection and trade practices
duty of care
enterprise agreements
equal employment opportunity (EEO)
ethical standards
OHS
industry codes of practice relevant to the workplace
legislation
national standards
organisational policies and procedures concerning:
budgeting
funding
use of key performance indicators
organisation's:
annual report
business plan
directory of services
marketing or public relations plan
strategic plan
quality management
relevant organisational policies and procedures
store policy, where relevant
workplace relations.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop a strategy to align IT services with organisational goals
conduct risk analysis, including security for IT assets and implement procedures that identify where risk occurs and what measures need to be taken to handle the risk
produce contingency plans for business continuity
establish warning systems and an ongoing process that includes regular or programmed reviews of the risk profile
confirm sufficient knowledge of security products and organisational security policy
develop strategy for the implementation of appropriate processes and procedures that ensure that quality expectations are met.
Context of and specific resources for assessment
Assessment must ensure access to:
relevant strategic-level enterprise documentation, including planning, financial and IT infrastructure documentation
relevant legislative policies.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate carrying out project work
verbal or written questioning of candidate to assess required knowledge and skills
review of reports and implementation plans
review of a portfolio of the project work prepared by candidate.
Note: The preferred assessment method is through a workplace project or through a simulated medium to large enterprise workplace.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.