Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Property maintenance requirements may include:
confirmation of operational effectiveness
cyclical maintenance
emergency repairs
refurbishment
non-routine repairs
routine servicing and repairs.
Industry benchmarks may include:
age of the properties with allowance for mid-life upgrades and refurbishments
annual level of maintenance expenditure required to sustain a property at its current condition
compliance with safety codes
expenditure on repairs and maintenance as a percentage of asset value
functionality and amenity of property
strategic importance of individual properties
structural soundness.
Legislative requirements may include:
relevant federal, and state or territory legislation and local government regulations relating to:
anti-discrimination and equal employment opportunity
consumer protection, fair trading and trade practices
employment and industrial relations
environmental issues
financial services
industrial relations
leases and tenancy agreements
OHS
privacy
property management
taxation.
Property maintenance plan may include:
cleaning
electrical
emergency lighting
evacuation
fencing and boundaries
fire lighting
garden
housekeeping
painting
pests
plant and equipment maintenance
plumbing
sanitary disposal
security
vertical movement
waste disposal
weather proofing.
Reliable and efficient maintenance methods may include:
internal employee services
lease contractual obligations
outsourcing of external contracts with arms length organisations
subcontracting tradespeople and service providers.
Safety and security requirements may include adherence to OHS policies and procedures for the containment of:
emergency situations, including fire, flood, bomb threats, suicide attempts or other actions likely to lead to property or bodily threat
potential safety and health hazards, such as physical, mechanical or chemical agents that are already in the property, or are brought to the property, or created as a by-product of work done in the property.
Tradespeople and other service providers may include:
air conditioning and mechanical services technicians
builders
cleaners
electricians
gardeners
painters
pest exterminators
plant and equipment technicians
plasterers
plumbers
swimming pool technicians
tilers.
Criteria for the selection of tradespeople and other service providers may include:
cost
quality of work
service standards.
Specialist advice may include:
architects
bankers and financiers
builders
government officials
industry professionals and members of industry associations
investment consultants
planners
real estate agents
solicitors
subcontractors
technical experts
tradespeople.
Key register may refer to:
access to keys
coding of keys
entry of keys in register
non-return of keys
records
security and storage procedures.
Owners and relevant people may include:
agency principal and management
clients
colleagues
engineers and technicians
government personnel
industry professionals and members of industry associations

installers
legal representatives
licensed real estate agents
owners
site personnel
subcontractors
technical experts
tenants
tradespeople.
Appropriate data may include:
checklists
cost data analysis
expert and peer review
interviews
observation
questionnaires
review of quality assurance data.
Interpersonal communication strategies may include:
active listening
providing an opportunity for clients to clarify their understanding of the sales process
soft questioning and seeking feedback to confirm own understanding of client needs and expectations
summarising and paraphrasing to check understanding of client message
using appropriate body language.
Business equipment and technology may include:
computers
data storage devices
facsimile machines
internet, extranet and intranet
email
photocopiers
printers and scanners
software applications such as databases, word applications.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of developing, implementing and reviewing a maintenance plan for managed properties. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
establishing and implementing a property maintenance plan for managed properties
determining property maintenance requirements for managed properties
developing a property maintenance plan for managed properties that includes procedures for selecting maintenance contractors and maintaining safety and security of clients
establishing and maintaining a key register for managed properties
monitoring security of managed properties
knowledge of agency practice, ethical standards and legislative requirements associated with establishing, implementing and reviewing a maintenance plan for managed properties
reviewing the property maintenance plan for managed properties.
Context of and specific resources for assessment
Resource implications for assessment include:
access to suitable simulated or real opportunities and resources to demonstrate competence
assessment instruments that may include personal planner and assessment record book
access to a registered provider of assessment services.

Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.