Unit of competency Outline

Date retreived
23/07/2026 7:34 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide advice on hardware products

Provide advice on hardware products

Unit of competency
National Code
AHCMER302A
State Code
D7036
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/06/2011
View on TGA
State Implementation and Classification
Approved Date
06/12/2011
Field of Education
080501 - Sales
Original Release Date
06/12/2011
Nominal Hours
35
Description
This unit covers the process of providing advice on hardware products and defines the standard required to: advise customers as to the range of products available for their specific application/environment; engage with and give advice to customers; ensure that the advice, product type, application and suitability are understood by the customer; encourage add on sales; organise the demonstration of products; represent the enterprise in a professional manner when dealing with customers.
Notes
Elements and Performance Criteria
1. Identify customer needs
  • 1.1. Appropriate interpersonal skills are used to accurately identify customer needs.
  • 1.2. Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements.
  • 1.3. Available products are matched to customer needs.
  • 1.4. Knowledge and understanding of hardware products is actively and regularly researched and updated from authoritative sources.
2. Provide product advice
  • 2.1. Advice that addresses customer needs is provided to customers in a timely and professional manner.
  • 2.2. Products that may meet customer needs are appropriately exhibited to customer.
  • 2.3. Alternative and additional products and services are suggested as necessary.
  • 2.4. Customers concerns and questions are addressed sensitively in line with enterprise requirements.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole.
Advice may include:
advice on building products such as:
timber
cement
colorbond
galvanised
zincalume
fibrous cement cladding
roofing materials
insulation and damp-proofing materials
pre-fabricated buildings
small hardware items.
advice on irrigation and stock water supply systems.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
advise customers as to the range of products available for their specific application/environment
engage with and give advice to customers
ensure that the advice, product type, application and suitability are understood by the customer
encourage add on sales
organise the demonstration of products
represent the enterprise in a professional manner when dealing with customers.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
Replaces
State Code National Code Title Type
S3629 RTE3809A Provide advice on hardware products Unit of competency
Replaced By
State Code National Code Title Type
BAT21 AHCMER302 Provide advice on hardware products Unit of competency