Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Enterprise operations may include:
building management
energy usage and utilities
finance and accounting
human resources
information technology (IT) services and support
manufacturing and production
procurement and logistics
recycle and waste management
research and development
sales and marketing
warehousing.
Organisational guidelines may include:
automation of processes
budget allocations
capital expenditure (capex)
improved cash flow
inefficiencies
integrity
operational expenditure (opex)
projected growth
reliability
reporting activities
risk management
security.
SAP product and services solutions may include:
business intelligence (BI) solutions:
administration
business reports
desktop intelligence
web intelligence
customer relationship management (CRM):
customisation
sales
enterprise resource planning (ERP):
financial:
asset accounting
financial accounting
management accounting
product costs planning
profitability analysis
travel accounting
human capital management (HCM):
organisational management
payroll configurations
talent management
time recording
procurement and logistics:
inventory management
materials management
physical inventory
transportation
warehouse management
product development and manufacturing:
manufacturing integration and intelligence
production planning and scheduling
supply network planning
sales and service:
billing
delivery processes
pricing
sales order management
governance, risk and compliance (GRC) access control solutions:
compliant user provisioning and enterprise role access control management
implementation and configuration
information management (IM) solutions:
data integrator
enterprise performance management (EPM) solutions:
planning and consolidation
profitability and cost management
strategy management
platforms:
BI
change request management
data acquisition
data warehousing
database administration
modelling and implementation
system administration
user management and authorisation
product life cycle management (PLM):
asset management
life cycle data management
project portfolio management
quality management
supply chain management
service-oriented architecture (SOA)
supplier relationship management (SRM):
invoice and payment management
product and services selection
purchase order (PO) management.
Stakeholders may include:
business partners
community
customers
government organisations
industry associations
investors
shareholders
staff
technical experts.
Business sustainability may include:
better customer satisfaction
better survivability in hard economic times
competitive advantage
improved positive cash flow
improved quality of products and services
long-term profitability
meeting environmental sustainability targets
meeting operational targets
reduced compliance costs
reduced inefficiencies.
Operating costs estimate may include:
annual operating costs
capital expenditure costs
compliance costs
downtime costs
energy costs
human resources (HR) costs
recurring costs
summary of costs by category
training costs
transport and logistics costs.
SAP solution may include:
economic solution:
accessibility and security of IT services for critical business operations
assured information gathering, reporting and auditing against KPIs
benchmarking against peers to improve performance
emergency management to prevent occurrence of disastrous situations resulting in poor company image
environment, health and safety risk assessment and reduction
financial risks and performance for higher profitability
OHS for legal obligations and profitability
labour compliance and human rights to promote a safe and productive work environment
manufacturing process safely using hazardous chemicals
material and product safety for safe transport, storage and use of hazardous materials
product compliance to minimise disruption to production
strategic workforce management to deploy talent with required skills and levels at right location and time
workforce diversity for expansion of global market share through innovation
environmental solution:
carbon management to reduce carbon footprint and grow profitability
commuting: implication of travel choices and use of more sustainable options, including alternative transportation and teleconferencing
energy and utility management for more efficient use of energy and reduced impact on environment, without disrupting production levels
environmental compliance at local, regional and global levels
green IT: use of virtualisation, cloud networks and certification of hardware, based on power benchmarks from technology partners
green logistics using hybrid transportation to reduce energy usage and gas emissions
natural resource management to optimise use of natural, human and physical resources
personal footprint: transportation, housing, food, goods and services, energy consumption and waste recycling
recycling compliance for administration and reporting of data on recycled content ratios, packaging improvements and carbon footprint
smart grid participation and use of renewable and clean energy technology
strategy management to measure and manage sustainability performance
supply chain sourcing and procurement to ensure verifiable sustainable claims on lower carbon emissions
support product LCA to reduce carbon, water, energy and other resources footprints with impacts on labour practices and human rights
sustainable designs by increasing revenue streams using improved products and lower resource consumption.
Return on investment may include:
carbon trading offsets
cost savings on improved efficiencies
costs of inefficiencies and wastage
equipment replacement costs
monitoring, reporting and auditing of processes
more versatile and skilled workforce
project life
rate of depreciation
returns on use of renewable energies
simple RoI calculation
sustainable operating and capital expenditures.
Business benefits may include:
better:
competitive advantage
employee satisfaction
energy usage and resource management
global compliance
operational expenditure
profitability
recycling plan
use of workspace
waste management plan
improved:
cash flow
organisation performance and efficiency
public perception of company
more reliable service to customers
more robust enterprise in hard economic times
possible carbon tax trade-offs
reduced carbon emission operations.
Executive summary may include:
background and introduction to the proposal
past and current environment
plan for the company long-term direction and sustainability
rationale for establishing the business case at this time
risk analysis for not implementing proposal
summary of cost-benefit analysis and business plan
summary of feasibility study
summary of implementation plan and time line.
Sustainability strategies may include:
auditing waste management procedures
establishing a comprehensive inventory of carbon emissions and other environmental impacts
establishing an effective recycling management policy
improving the energy efficiency of enterprise equipment:
reducing the need for air conditioning
shutting down equipment during low demand
procurement strategies:
assessing suppliers’ environmental policies and procedures
lowering energy consumption or environmental impact of replacement products or services
managing environmental impacts of electrical and electronic equipment
using energy consumption and environmental impact as criteria in the process of awarding contracts
supply chain:
driving ethical values through the supply chain
engaging supplier involvement in emissions reporting and continual improvement
engaging suppliers who provide information on energy consumption and product life cycles
influencing suppliers to provide energy efficient products and services.
SAP software solution tools may include:
carbon emission management
energy and utility consumption audit and management
LCA
PLM
supply chain management
waste management.
Key performance indicators may include:
kg CO2 emissions from company car fleet
kg CO2 emitted per floor area occupied in permanent buildings
percentage of timber used in construction from well-managed, sustainable sources
percentage volume of material from sustainable sources
reduction of quantity (in 1000’s kg) of ozone depleting gases used in air-conditioning equipment.
Benchmarks may include:
AccountAbility AA1000 Assurance Standard (2008)
BSI BenchMark
Carbon Disclosure Project (CDP)
Dow Jones Sustainability Index (DJSI)
Global Reporting Initiative (GRI) G3 guidelines (telecommunications sector supplement).
Feasibility report may include:
calculated estimated CO2 emissions for the proposed SAP solution
calculated potential energy savings and payback periods for recommended actions
innovative approaches
recommendations in order of priority on range of activities with sustainable outcomes.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
conduct a scoping exercise and produce analytical report
conduct cost-benefit analysis using SAP solutions to justify RoI on economic and environmental sustainability
produce executive summary for stakeholder validation
produce management plan to implement strategies using SAP software solutions
produce energy usage analysis and feasibility report for long-term sustainability.
Context of and specific resources for assessment
Assessment must ensure access to:
appropriate learning and assessment support when required
modified equipment for people with special needs
sites on which preparation of a business case for introducing or improving sustainability in an enterprise may be carried out
relevant legislation, standards, guidelines, reports and equipment specifications and drawings
range of workplace documentation and personnel, information and resources, such as compliance obligations, organisational plans, work responsibilities.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of research and analysis conducted by candidate
review of implementation strategy, management plans prepared by candidate
analysis of methods used to involve stakeholders in validation, implementation and review
review of methodologies and procedures used by candidate to evaluate SAP solutions and recommendations made for long-term sustainability
review of work area relating to policy and procedures being developed to assess measurement of resources used, hazards and compliance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.