Unit of competency Outline
Date retreived
22/07/2026 11:24 AM AWST
22/07/2026 11:24 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide mentoring support to business colleagues
Provide mentoring support to business colleagues
Unit of competency
National Code
SITXHRM009A
SITXHRM009A
State Code
S6540
S6540
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
03/12/2010
Field of Education
080303 - Human Resource Management
Original Release Date
03/12/2010
Nominal Hours
100
Description
This unit describes the performance outcomes, skills and knowledge required to act as a business mentor to other individuals in the industry or workplace.
Notes
Elements and Performance Criteria
1 Establish a relationship with the person being mentored.
- 1.1 Use effective communication styles to develop trust, confidence and rapport.
- 1.2 Make agreements on how the mentoring relationship will be conducted, including the amount of time involved for both parties, confidentiality of information and the scope of issues to be covered.
- 1.3 Discuss and clarify expectations and goals.
2 Offer mentoring support.
- 2.1 Assist the person being mentored to identify and evaluate options to achieve agreed goals.
- 2.2 Share appropriate personal experiences and knowledge with the person to assist in progress towards agreed goals.
- 2.3 Encourage the person to make decisions and take responsibility for the courses of action or solutions under consideration.
- 2.4 Provide supportive advice and assistance in a manner that allows the person to retain responsibility for achievement of his or her own goals.
- 2.5 Recognise and openly discuss changes in the mentoring relationship.
- 2.6 Make adjustments to the relationship to take account of the needs of both parties.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Expectations and goals for mentoring may include:
acquisition of specific business skills
progress with overall business development
individual professional and personal development.
Changes in the mentoring relationship may include:
inability of one party to continue participation
identification of a need for assistance from others with different skills
achievement of goals and decision to conclude the relationship
changes in the dynamic of the relationship.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Expectations and goals for mentoring may include:
acquisition of specific business skills
progress with overall business development
individual professional and personal development.
Changes in the mentoring relationship may include:
inability of one party to continue participation
identification of a need for assistance from others with different skills
achievement of goals and decision to conclude the relationship
changes in the dynamic of the relationship.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
understanding of the role and benefits of mentoring in business
extensive experience and knowledge of the context in which the person being mentored is operating
ability to use workplace knowledge and experience to assist another individual to achieve his or her agreed goals
application of effective communication styles to develop the mentoring relationship
demonstration of skills over a period of time where the candidate provides mentoring support for a less experienced colleague.
Context of and specific resources for assessment
Assessment must ensure:
interaction with others to demonstrate appropriate communication and mentoring skills.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of reports detailing mentoring activities undertaken by the candidate, taking account of confidentiality issues
interview with the person being mentored to evaluate the mentor's skills
oral or written questions to assess knowledge of the key concepts of mentoring
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
understanding of the role and benefits of mentoring in business
extensive experience and knowledge of the context in which the person being mentored is operating
ability to use workplace knowledge and experience to assist another individual to achieve his or her agreed goals
application of effective communication styles to develop the mentoring relationship
demonstration of skills over a period of time where the candidate provides mentoring support for a less experienced colleague.
Context of and specific resources for assessment
Assessment must ensure:
interaction with others to demonstrate appropriate communication and mentoring skills.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of reports detailing mentoring activities undertaken by the candidate, taking account of confidentiality issues
interview with the person being mentored to evaluate the mentor's skills
oral or written questions to assess knowledge of the key concepts of mentoring
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| E2023 | THHGLE21B | Provide mentoring support to business colleagues | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W732 | SIT50409 | Diploma of Holiday Parks and Resorts | Qualification |