Elements and Performance Criteria

Assignment instructions may include
client identification and information details
communication channels
departure, route and arrival details
documentation requirements
duty statements
personal equipment such as clothing or other items to be carried and/or worn
policies, procedures or instructions applicable to work tasks
reporting procedures
resource and equipment requirements
schedules (cost/time)
site layout including access points
verbal or written instructions from supervisor/client
work tasks and procedures.

Client/company includes
all forms of business enterprises in this context including government agencies, local governments/councils, private and public companies, and residents/ratepayers.

Company/organisational requirements are found in
access and equity policy, principles and practice
business and performance plans
client and company confidentiality requirements
client service standards
code of conduct
code of ethics
defined resource parameters
duty of care
emergency and evacuation procedures
induction documentation
insurance policy agreements
legal and organisational policy and procedures including personnel practices and guidelines
OHS policies, procedures and programs
operations manuals
organisational goals, objectives, plans, systems and processes
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
training materials
verbal or written instructions.

Company rate schedules include
labour rates
standard disposal costs
standard equipment costs
standard materials costs
standard service costs
standard unit costs.

Contingencies typically include
building progress
cash flow
competencies
disputes
insurance
restricted site access
time penalties
transport
weather and environmental conditions.

Performance of this unit is carried out in accordance with relevant requirements of the following
Australian Standards
environmental regulations
legislative requirements
manufacturers' specifications
organisational procedures
relevant state/territory regulations.

Quotations
may also act as an invoice for the work.

Critical aspects of competency
Correct determination of waste management requirements.
Correct determination of prices and estimates for service, disposal, labour, equipment, materials and other relevant items.
Ensures availability of equipment/materials.
Ensures estimations return a profit where appropriate.
Ensures estimates allow for provision of waste management service that meets client requirements.
Prepares an accurate quote for the client that provides full details of service provision.

Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Basic waste management services.
Basic requirements for service.
Quality procedures.
Company pricing schedules.
Duty of care in provision of services.
Relevant industry standards.
OHS and other relevant legislation.
Presentation standards.
Legislative and company pricing policy and procedures.
Relevant industry standards and codes of conduct.
Problem-solving strategies.
Organisational and client confidentiality requirements.
Recording procedures and documentation requirements and processes.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

communication including liaison, customer service, report writing, consultation, interpersonal, listening, questioning, gaining feedback, giving information
observation
numerical calculations including time, measurements, quantities
safe and efficient work practices
personal computer operation
safe and efficient work practices
methodical organisation of work
time management.

Other units of competency that could be assessed with this unit
This unit could be assessed on its own or in combination with other units relevant to the job function, for example PRMWM31B Prepare detailed tender.

Resources required to assess this unit

The following resources should be available:

client file and requirements for review
service costs
unit prices of equipment, materials, labour upon which to make estimate
standard company quotation pro forma
case studies
calculator/computer
relevant codes of practice.

Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor (or assessment team working together to conduct the assessment). The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Evidence of competency is best obtained by observing activities in this field and reviewing the provision of a quotation. If this is not practicable, observations in realistic simulated environments may be substituted.

Consistency in performance
Assessment requires that strategies meet the objectives of the client and that it complies with industry expectations in the particular client environment. If the environment is narrowly defined or is not representative of industry needs, it will be necessary to refer to portfolio case studies of a variety of waste requirements to assess competency in the provision of a quotation.
Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge. (In assessment situations where the candidate is offered a preference between oral questioning and written assessment, questions are to be identical.)
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.
Note: All practical demonstrations must adhere to the safety and environmental regulations relevant to each state or territory.

Communicating ideas and information
Share and discuss with colleagues, supervisor and/or clients information and ideas with regard to developing an understanding of client expectations and requirements. (2)

Collecting analysing and organising information
Collect, analyse and comply with legislative and regulatory information relevant to service delivery, as required. (2)

Planning and organising activities
Prioritise, coordinate and sequence work tasks, as required, to meet client requirements. (2)

Working with others and in teams
Provide assistance among team members to carry out and fulfil assignment to customer's satisfaction and organisation's requirements. (2)

Using mathematical ideas and techniques
Apply mathematics as an aid to measure and schedule customer satisfaction. (2)

Solving problems
Analyse factors that may affect meeting client requirements and detail contingencies. (2)

Using technology
Use technology to access client information and manage scheduling and completion of assignments. (2)