Unit of competency Outline
Date retreived
22/07/2026 8:02 PM AWST
22/07/2026 8:02 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Review and develop ICT maintenance strategy
Review and develop ICT maintenance strategy
Unit of competency
National Code
ICTSAS510
ICTSAS510
State Code
AUW58
AUW58
TGA Status
Replaced
Replaced
DTWD Status
Transition (Replaced)
Transition (Replaced)
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
35
Description
This unit describes the skills and knowledge required to review, develop and set up maintenance strategies and supporting processes to achieve continuity of information and communications technology (ICT) operations and business functions.It applies to individuals who apply specialised and technical knowledge in developing strategic initiatives and in performing or organising others to complete complex technical operations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify and analyse maintenance needs
- 1.1 Identify risks to business continuity due to system malfunction, including quantification of possible loss
- 1.2 Identify core business functions and determine the service requirements for those functions
- 1.3 Develop a maintenance philosophy to meet business needs and apply it to dealings with the client
2. Identify and analyse IT system components to be maintained
- 2.1 Review systems architecture and configuration documentation for currency
- 2.2 Conduct an equipment and software audit if appropriate information is not available
- 2.3 Determine and document the warranty status of components and software according to vendor, project or organisational requirements
- 2.4 Identify critical components and software, and document recommendations regarding possible service arrangements
3. Develop service level agreements
- 3.1 Determine the views and requirements of the client in order to identify maintenance requirements
- 3.2 Prepare service level agreements (SLAs) to match client user and business requirements
4. Formulate maintenance strategy
- 4.1 Examine maintenance options against cost constraints, risks to business continuity and SLAs
- 4.2 Identify a specific maintenance strategy based on cost, business and SLA requirements
- 4.3 Create a preventative maintenance schedule based on cost, business and SLA requirements
- 4.4 Negotiate a maintenance strategy with client and make changes to SLAs where necessary
- 4.5 Document the recommended procedure for approval from appropriate person according to organisational requirements
5. Define client and supplier processes and standards
- 5.1 Negotiate and create reporting procedures for service requests with client and suppliers
- 5.2 Determine response time standards with client and suppliers
- 5.3 Create escalation procedures with client and suppliers
- 5.4 Set up the help desk or other support function according to agreed standards and procedures and in line with industry best practices
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8096 | ICASAS510A | Review and develop IT maintenance strategy | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OBS43 | ICTSAS528 | Review and develop ICT maintenance strategies | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWF1 | ICT50115 | Diploma of Information Technology | Qualification |
| BEH1 | ICT50118 | Diploma of Information Technology | Qualification |