Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Software may include:
commercial
customised
in-house
packaged.
Organisational requirements may relate to:
preventative maintenance and diagnostic policy
problem-solving processes
roles and technical responsibilities in the IT department
vendor and product service level support agreements
work environment.
Information requirements may include:
agendas
letters
memos
minutes
other business documents required by the organisation.
Hardware may include:
digital subscriber line (DSL) modems
modems or other connectivity devices
networks
personal computers
remote sites
servers
workstations.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
select and install site-analysis software or internet service provider (ISP)
generate and analyse traffic reports
recommend and implement changes as required.
Context of and specific resources for assessment
Assessment must ensure access to:
analysis software
ebusiness website
web server
appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate monitoring website traffic
verbal or written questioning to assess candidate’s knowledge of policy and procedures related to reporting and understanding website traffic, complex measurements and issues in the internet context
review of candidate’s traffic report.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.