Unit of competency Outline

Date retreived
23/07/2026 6:42 PM AWST

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Complete courier delivery operations

Complete courier delivery operations

Unit of competency
National Code
TLIPC1004
State Code
AVH97
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
19/10/2015
View on TGA
State Implementation and Classification
Approved Date
23/02/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
23/02/2016
Nominal Hours
40
Description
This unit covers the knowledge and skills required to complete courier delivery operations.It includes clarifying and organising courier operations, planning pick-up and delivery routes, picking-up items to be delivered to customers on time and to correct addresses, completing transactions with customers and maintaining records of courier delivery operations.This unit is designed for use in a Pathways qualification or skill set. It should not be used in a qualification that has a direct job outcome. This unit is an integrating unit because it has applications within a Pathways Certificate I aimed at providing entry level skills and knowledge in the area of courier and delivery operations. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Clarify and organise pick-up and delivery operations
  • 1.1 Work requirements and specific customer needs are interpreted and clarified as required
  • 1.2 Pick-up and delivery points are located
  • 1.3 Size, weight and configuration of items to be delivered are identified and measured as required
  • 1.4 Resources required to facilitate pick-up and delivery are identified and prepared for use
2 Plan pick-up and delivery route
  • 2.1 Pick-up and delivery route is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities
  • 2.2 Items to be delivered are sorted accurately into route order
  • 2.3 Items to be delivered are handled in a manner that minimises the risk of damage
  • 2.4 Special items are identified accurately
  • 2.5 Items to be delivered are organised into bundles and kept in sequence for delivery
  • 2.6 Items to be delivered are handled securely
3 Pick-up items to be delivered
  • 3.1 Items are picked up within specified times
  • 3.2 Items are kept secure to minimise the risk of damage, theft, misdelivery and loss
  • 3.3 Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services
4 Deliver items to correct addresses
  • 4.1 Deliveries are completed within specified times
  • 4.2 Items are kept secure to minimise the risk of damage, theft, misdelivery and loss
  • 4.3 Items requiring special treatment are delivered as specified and relevant documentation is completed accurately
  • 4.4 Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services
5 Complete transactions with customers
  • 5.1 Amount owing is noted from the delivery advice or invoice and customer is advised
  • 5.2 Transactions are completed as required, in accordance with workplace policies and procedures
  • 5.3 Cash transaction amount tendered is checked, and correct change is calculated and given
6 Maintain records of courier delivery operations
  • 6.1 Incidents involving customers that occur, or hazards identified during delivery, are reported accurately to the relevant person/section
  • 6.2 Undelivered and undeliverable items are processed in accordance with workplace policies and procedures
  • 6.3 Documentation and records are completed, checked for accuracy and given promptly to the appropriate person
No information
No information
Replaces
State Code National Code Title Type
D5320 TLIPC1004A Complete courier delivery operations Unit of competency
Replaced By
State Code National Code Title Type
ODP73 TLIPC0004 Complete courier operations Unit of competency
State Code National Code Title Type
AWV1 TLI10115 Certificate I in Transport and Logistics (Pathways) Qualification