Unit of competency Outline

Date retreived
24/07/2026 1:46 AM AWST

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Communicate information

Communicate information

Unit of competency
National Code
RIICOM301B
State Code
D9325
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2011
View on TGA
State Implementation and Classification
Approved Date
28/11/2011
Field of Education
120505 - Work Practices Programmes
Original Release Date
28/11/2011
Nominal Hours
20
Description
This unit covers the communication of information in resources and infrastructure industries. It includes: communicating information orally and in writing; achieving meeting outcomes; making presentations, and participating in negotiations.
Notes
Elements and Performance Criteria
1. Communicate information orally
  • 1.1. Access, interpret and apply compliance documentation relevant to the work activity
  • 1.2. Analyse and clarify the purpose of the oral communication with the other parties
  • 1.3. Adopt a suitable oral communication style to match the communication purpose and audience
  • 1.4. Deliver oral information to others that is clear, succinct and unambiguous
  • 1.5. Check the received information with the listener(s) to ensure it has been received accurately and understood
  • 1.6. Listen carefully and intently to oral information that is received from others
  • 1.7. Check the meaning with the speaker to ensure that the information has been received accurately and understood
2. Communicate information in writing
  • 2.1. Analyse and confirm the purpose or objective of the written communication
  • 2.2. Format and present the document according to current industry and enterprise practice
  • 2.3. Organise the document logically so it is structured and balanced according to the purpose, audience and context
  • 2.4. Ensure the written language is applicable to the communication purpose and audience
  • 2.5. Ensure the written information is clear, succinct and unambiguous
  • 2.6. Ensure conclusions reached are logically justified and reflect the purpose of the written communication
  • 2.7. Complete preparation and the communication process within any specified time frame and to industry and worksite requirements
3. Achieve meeting outcomes
  • 3.1. Prepare for the meeting to cover all requirements in a timely and effective manner
  • 3.2. Clarify the purpose of a meeting with all of those participating
  • 3.3. Conduct the meeting effectively in accordance with standard procedures
  • 3.4. Record accurately the outcomes of an official meeting and promptly provide minutes of the meeting to all participants
  • 3.5. Document accurately all required action flowing from decisions reached at a meeting
  • 3.6. Notify promptly persons responsible for implementing action from decisions at a meeting and confirm in writing details of the required action
  • 3.7. Take appropriate follow-up action to ensure that all decisions of a meeting are acted upon as required
4. Make a presentation
  • 4.1. Identify and clarify the purpose of a presentation and, where appropriate, confirm with the intended audience
  • 4.2. Organise the information to be communicated in a presentation and structure it in accordance with contemporary presentation techniques and practice
  • 4.3. Identify, evaluate and select the media resources available to use for the presentation
  • 4.4. Organise and prepare presentation aids in advance, in accordance with recognised standards of good practice
  • 4.5. Check resources and presentation aids where possible prior to the presentation to ensure that they are functioning properly
  • 4.6. Make the presentation as planned with appropriate response to the reactions and feedback provided by the audience
  • 4.7. Evaluate the outcomes of the presentation and act upon the findings
5. Participate in negotiations
  • 5.1. Make adequate preparation for the negotiation
  • 5.2. Select a suitable negotiation strategy in accordance with the relevant requirements, including the location, time and approach to be taken
  • 5.3. Conduct negotiations in accordance with the planned approach
  • 5.4. Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required
  • 5.5. Carry out all required follow-up action to the negotiations, including further discussions with the parties, if necessary
  • 5.6. Document outcomes of the negotiation
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant compliance documentation may include:
legislative, organisation and site requirements and procedures
manufacturer's guidelines and specifications
Australian standards
code of practice
Employment and Workplace Relations legislation
Equal Employment Opportunity and Disability Discrimination legislation
Communication may be:
face to face
in writing
by telephone
by electronic means
formal
informal
Written communication may be prepared and stored in hard copy or electronic form and may include:
memos
letters
reports
Meeting preparation may include:
arrangements for the venue
issue of the notice of meeting to attendees and other interested parties
circulation of agenda and other papers
arrangements for visiting speakers
venue set up on the day
Meeting conduct may include:
the handling of apologies
minutes
motions
discussion
voting
recording of outcomes according to industry
mine site conventions and rules of procedure
Media resources may include:
the hardware aspects of projectors
computers
screens
telecommunications equipment
audio/visual equipment
Presentation aids may include:
overhead transparencies
slides
computer software materials
presentation notes
hand-outs
computer disks
videos
Negotiation preparation may include:
full consideration of the subject matter
the significance of the outcomes for the parties involved
the facts
the issues and options
the perceived/anticipated positions of the parties involved

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:
knowledge of the requirements, procedures and instructions to communicate information
implementation of requirements, procedures and techniques for the safe, effective and efficient completion of the communication of information
working with others to undertake and complete the communication of information that meets all of the required outcomes
consistent timely completion of the communication of information that safely, effectively and efficiently meets the required outcomes
Context of and specific resources for assessment
This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.
Evidence for assessment is best gathered using the outcomes of products and processes of the workplace context.
The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.
Customisation of assessment and delivery environment to sensitively accommodate cultural diversity.
Aboriginal people and other people from a non English speaking background may have second language issues.
Assessment of this competency requires typical resources normally used in the work environment. Selection and use of resources for particular worksites may differ due to site circumstances.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Method of assessment
This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:
written and/or oral assessment of the candidate's required knowledge
observed, documented and/or first hand testimonial evidence of the candidate's:
implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes
consistently achieving the required outcomes
first hand testimonial evidence of the candidate's:
working with others to undertake and complete the communication of information
Guidance information for assessment
Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

Replaces
State Code National Code Title Type
WB151 RIICOM301A Communicate information Unit of competency
Replaced By
State Code National Code Title Type
WH100 RIICOM301D Communicate Information Unit of competency