Unit of competency Outline
Date retreived
22/07/2026 9:02 PM AWST
22/07/2026 9:02 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Maintain effective internal and external spatial communication networks
Maintain effective internal and external spatial communication networks
Unit of competency
National Code
CPPSIS5042A
CPPSIS5042A
State Code
WE797
WE797
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
26/02/2013
Field of Education
080301 - Business Management
Original Release Date
26/02/2013
Nominal Hours
30
Description
This unit of competency specifies the outcomes required to build and maintain effective relationships with clients and staff in order to support effective internal and external spatial communication networks. It requires highly developed communication and negotiation skills and the ability to apply skills and knowledge to a wide variety of spatial contexts with substantial depth to provide scope for spatial knowledge management. Functions would be carried out within organisational guidelines.
Notes
Elements and Performance Criteria
1 Maintain client relationships.
- 1.1 Client relationships are maintained according to organisational guidelines.
- 1.2 Changes in client needs are monitored and appropriate action is taken.
- 1.3 Client satisfaction, goodwill and trust are achieved by completing all activities according to organisational guidelines, industry standards and client needs.
- 1.4 Feedback on company performance and level of client satisfaction is sought to establish an understanding of spatial product and service requirements.
- 1.5 Contracts or variations to contracts are implemented according to company requirements and client needs.
- 1.6 Client expectations of reliability, punctuality, and product and service delivery are met.
2 Satisfy complex client needs.
- 2.1 Clients are encouraged and assisted to evaluate spatial product and service options to satisfy their needs according to company requirements.
- 2.2 Areas of difficulty are identified and remedial action is prioritised according to organisational guidelines.
- 2.3 Enquiries and complaints are used as opportunities to re-establish client relationship.
3 Build business contacts and networks.
- 3.1 Organisations and groups that have the potential to benefit from company products and services are identified.
- 3.2 Appropriate contact officers at the companies identified are contacted according to organisational guidelines.
- 3.3 Agreed methods of communication and high business standards are maintained with business contacts and networks according to organisational guidelines.
- 3.4 Strategies to represent and promote the company’s interests and requirements are developed.
- 3.5 Project activity is communicated to relevant personnel and supervisory processes are used to monitor activity according to client needs.
- 3.6 Activity is monitored to ensure it meets project objectives and client expectations.
- 3.7 Client contact is maintained upon project completion to ensure that possible future project activity opportunities are maximised.
4 Work effectively with business contacts.
- 4.1 Realistic service commitments are set and adhered to according to organisational guidelines.
- 4.2 Flexibility in work practices is encouraged when operating under unusual or complex spatial requirements.
- 4.3 Situations outside own area of responsibility are referred to appropriate personnel according to organisational guidelines.
5 Communicate advice and pricing information.
- 5.1 Written and verbal responses are presented according to organisational guidelines.
- 5.2 Pricing information for routine specified products and services is provided according to organisational guidelines.
- 5.3 Client requirements for follow-up information are attended to promptly.
- 5.4 Co-workers and supervisors are promptly advised of work implications.
- 5.5 Spatial business documentation is completed according to work procedures.
- 5.6 Contact with client, including enquiries and complaints, is recorded and provides an objective record of matters addressed and remedial and other action taken.
- 5.7 Client confidentiality is maintained according to company guidelines and client requirements.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Client may include:
customers with routine or special requests
external to organisation
internal to organisation
regular and new customers, including:
business enterprises
government agencies
members of the public
suppliers.
Organisational guidelines may include:
code of ethics
company policy
legislation relevant to the work or service function
manuals
OHS policies and procedures
personnel practices and guidelines outlining work roles and responsibilities.
Client needs may include:
administration
advice or general information
cartography
commercial, government or industrial interests
complaints and suggestions
environmental services
GIS
locational information
mapping information
payment
spatial software
surveying.
Spatial product and service requirements may include:
database management system (DBMS)
dataset
datum, including geocentric datum
digital geographic information exchange standard (DIGEST)
digital imagery
digital nautical chart
engineering surveying
existing spatial datasets
geocoding
geodata products
geodetic surveying
GIS
historical spatial data
hydrographic surveying
internet spatial data directories
land information system
map projections
map referencing
metadata
mining surveying
navigational tools such as global navigation satellite system (GNSS) units
remote sensing
reports
software
tender documents
theodolite data
topographic data
topographic information.
Company requirements may include:
company’s promotional needs
legal and organisational policies and guidelines
legislative and regulatory requirements, including:
codes of conduct
consumer law
environmental law
laws specific to local government, state, territory and federal legislation
OHS
privacy legislation
personnel practices and guidelines outlining work roles and responsibilities
quality systems, standards and guidelines
staff appearance and presentation.
Remedial action may include:
clarification of client needs and instructions
implementation of required changes
referral to appropriate personnel.
Communication may include:
presentation on company profile
correspondence
exchange of reports and information
inspection of communication channels
logbooks
newsletters
electronic, verbal or written.
Business contacts and networks may include:
community groups
departments or branches of the organisation
environmental groups
local, state or territory, and federal government
research companies
software vendors
suppliers
technicians.
Relevant personnel may include:
colleagues
company personnel
staff or employee representatives
supervisors or line managers
suppliers
team members
users.
Supervisory processes may include:
delegating
implementing
monitoring
overseeing practices
reviewing
setting objectives
targeting.
Monitored may include:
formal or informal discussion with client
maintaining awareness of client needs and operating environment
performance review against project milestones
review of client instruction.
Maintained may include:
business promotional contact
follow-up contact at designated times
follow-up on industry intelligence
follow-up on past projects.
Complex spatial requirements may include any requirement that:
calls for diplomacy or discretion beyond operational activity
involves accessing information that is not immediately obvious or accessible
warrants the attention of particular personnel.
Appropriate personnel may include:
colleagues
staff or employee representatives
supervisors or line managers
suppliers.
Written and verbal responses may include:
electronic or paper-based formal correspondence
general advice
informal conversations or correspondence
information on products available, including features and benefits
pricing estimates
quotations
standard industry disclaimers.
Spatial business documentation may include:
databases
detailed technical description of the spatial data and its qualifiers
emails
faxes
quotations and estimates
standard letters
tax invoices
statements.
Work procedures may be written or verbal and may include:
assignment instructions
instructions from colleagues, supervisors or managers
personal protective equipment requirements
reporting and documentation requirements
specific client requirements.
Client may include:
customers with routine or special requests
external to organisation
internal to organisation
regular and new customers, including:
business enterprises
government agencies
members of the public
suppliers.
Organisational guidelines may include:
code of ethics
company policy
legislation relevant to the work or service function
manuals
OHS policies and procedures
personnel practices and guidelines outlining work roles and responsibilities.
Client needs may include:
administration
advice or general information
cartography
commercial, government or industrial interests
complaints and suggestions
environmental services
GIS
locational information
mapping information
payment
spatial software
surveying.
Spatial product and service requirements may include:
database management system (DBMS)
dataset
datum, including geocentric datum
digital geographic information exchange standard (DIGEST)
digital imagery
digital nautical chart
engineering surveying
existing spatial datasets
geocoding
geodata products
geodetic surveying
GIS
historical spatial data
hydrographic surveying
internet spatial data directories
land information system
map projections
map referencing
metadata
mining surveying
navigational tools such as global navigation satellite system (GNSS) units
remote sensing
reports
software
tender documents
theodolite data
topographic data
topographic information.
Company requirements may include:
company’s promotional needs
legal and organisational policies and guidelines
legislative and regulatory requirements, including:
codes of conduct
consumer law
environmental law
laws specific to local government, state, territory and federal legislation
OHS
privacy legislation
personnel practices and guidelines outlining work roles and responsibilities
quality systems, standards and guidelines
staff appearance and presentation.
Remedial action may include:
clarification of client needs and instructions
implementation of required changes
referral to appropriate personnel.
Communication may include:
presentation on company profile
correspondence
exchange of reports and information
inspection of communication channels
logbooks
newsletters
electronic, verbal or written.
Business contacts and networks may include:
community groups
departments or branches of the organisation
environmental groups
local, state or territory, and federal government
research companies
software vendors
suppliers
technicians.
Relevant personnel may include:
colleagues
company personnel
staff or employee representatives
supervisors or line managers
suppliers
team members
users.
Supervisory processes may include:
delegating
implementing
monitoring
overseeing practices
reviewing
setting objectives
targeting.
Monitored may include:
formal or informal discussion with client
maintaining awareness of client needs and operating environment
performance review against project milestones
review of client instruction.
Maintained may include:
business promotional contact
follow-up contact at designated times
follow-up on industry intelligence
follow-up on past projects.
Complex spatial requirements may include any requirement that:
calls for diplomacy or discretion beyond operational activity
involves accessing information that is not immediately obvious or accessible
warrants the attention of particular personnel.
Appropriate personnel may include:
colleagues
staff or employee representatives
supervisors or line managers
suppliers.
Written and verbal responses may include:
electronic or paper-based formal correspondence
general advice
informal conversations or correspondence
information on products available, including features and benefits
pricing estimates
quotations
standard industry disclaimers.
Spatial business documentation may include:
databases
detailed technical description of the spatial data and its qualifiers
emails
faxes
quotations and estimates
standard letters
tax invoices
statements.
Work procedures may be written or verbal and may include:
assignment instructions
instructions from colleagues, supervisors or managers
personal protective equipment requirements
reporting and documentation requirements
specific client requirements.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed on its own or in combination with other units relevant to the job function, for example CPPSIS5045A Undertake spatial process improvement to reduce costs and improve service.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
assessing and acting on contingencies
identifying and using opportunities for establishing and maintaining business contacts and networks
knowledge of products and services available and the capacity to explain to clients the features and benefits of products and services
leading teams
presenting information in a variety of formats to a range of business contacts
proactive client relationship-building skills
sound communication, problem-solving and negotiation skills.
Specific resources for assessment
Resource implications for assessment include access to:
assessment instruments, including personal planner and assessment record book
assignment instructions, work plans and schedules, policy documents and duty statements
registered training provider of assessment services
relevant guidelines, regulations and codes of practice
suitable venue and equipment.
Access must be provided to appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with disabilities.
Context of assessment
Holistic: based on the performance criteria, evidence guide, range statement, and required skills and knowledge.
Method of assessment
Demonstrated over a period of time and observed by the assessor (or assessment team working together to conduct the assessment).
Demonstrated competency in a range of situations, that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Obtained by observing activities in the field and reviewing induction information. If this is not practicable, observation in realistic simulated environments may be substituted.
Guidance information for assessment
Assessment requires that the clients’ objectives and industry expectations are met. If the clients’ objectives are narrowly defined or not representative of industry needs, it may be necessary to refer to portfolio case studies of a variety of SIS requirements to assess competency.
Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge (in assessment situations where the candidate is offered a preference between oral questioning or written assessment, questions are to be identical).
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.
All practical demonstration must adhere to the safety and environmental regulations relevant to each State or Territory.
Where assessment is for the purpose of recognition (recognition of current competencies [RCC] or recognition of prior learning [RPL]), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Assessment processes will be appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.
Overview of assessment
This unit of competency could be assessed on its own or in combination with other units relevant to the job function, for example CPPSIS5045A Undertake spatial process improvement to reduce costs and improve service.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
assessing and acting on contingencies
identifying and using opportunities for establishing and maintaining business contacts and networks
knowledge of products and services available and the capacity to explain to clients the features and benefits of products and services
leading teams
presenting information in a variety of formats to a range of business contacts
proactive client relationship-building skills
sound communication, problem-solving and negotiation skills.
Specific resources for assessment
Resource implications for assessment include access to:
assessment instruments, including personal planner and assessment record book
assignment instructions, work plans and schedules, policy documents and duty statements
registered training provider of assessment services
relevant guidelines, regulations and codes of practice
suitable venue and equipment.
Access must be provided to appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with disabilities.
Context of assessment
Holistic: based on the performance criteria, evidence guide, range statement, and required skills and knowledge.
Method of assessment
Demonstrated over a period of time and observed by the assessor (or assessment team working together to conduct the assessment).
Demonstrated competency in a range of situations, that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Obtained by observing activities in the field and reviewing induction information. If this is not practicable, observation in realistic simulated environments may be substituted.
Guidance information for assessment
Assessment requires that the clients’ objectives and industry expectations are met. If the clients’ objectives are narrowly defined or not representative of industry needs, it may be necessary to refer to portfolio case studies of a variety of SIS requirements to assess competency.
Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge (in assessment situations where the candidate is offered a preference between oral questioning or written assessment, questions are to be identical).
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.
All practical demonstration must adhere to the safety and environmental regulations relevant to each State or Territory.
Where assessment is for the purpose of recognition (recognition of current competencies [RCC] or recognition of prior learning [RPL]), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.
Assessment processes will be appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| AC795 | CPPSS00015 | Implement Best Practice in Spatial Information Projects Skill Set | Skill set |
| J358 | CPP50212 | Diploma of Spatial Information Services | Qualification |