Unit of competency Outline
Date retreived
23/07/2026 8:17 AM AWST
23/07/2026 8:17 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide court registry and information services
Provide court registry and information services
Unit of competency
National Code
PSPCRT408B
PSPCRT408B
State Code
D3676
D3676
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
04/07/2014
Field of Education
091103 - Legal Studies
Original Release Date
04/07/2014
Nominal Hours
30
Description
This unit covers the ability to provide an effective registry and information service to court clients according to the court's business plan. It includes advising on court practice and procedures, processing incoming registry work, and handling documents (and exhibits) lodged.In practice, provision of a court registry and information service may overlap with other generalist or specialist public sector work activities, such as acting ethically, working with diversity, complying with legislation, applying government processes, and gathering and analysing information. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Communicate court practice and procedures.
- 1.1. Information, options and advice are provided on legislation requirements and organisational policy and procedures.
- 1.2. Questions raised are responded to in line with client diversity and needs according to client service practice and standards.
- 1.3. Problems raised by clients are solved, options are formulated, and/or referrals provided in accordance with delegated authority.
- 1.4. Complex operational queries are referred and assistance is obtained when necessary according to organisational policy and procedures.
- 1.5. Information services are optimised through effective use of technical resources and computerised information systems.
2. Process incoming registry work.
- 2.1. Incoming applications and other materials are processed in accordance with legislative requirements, practice and procedures.
- 2.2. Files are transferred using appropriate technical resources in accordance with listings and registry requirements.
- 2.3. Fees are assessed, processed and receipted according to organisational policy and procedures on public monies.
3. Handle lodged documents.
- 3.1. Documents for lodgement are processed according to organisational policy and procedures.
- 3.2. Information is entered into the file management system within timeframes set out in legislation and organisational policy and procedures.
- 3.3. Documents are received and recorded in accordance with legislative requirements, policy and procedures.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information and options may:
relate to:
appeals process
listings
rules
procedures
divorce
bankruptcy
registry
judges' diaries
hearing dates
be provided:
orally
by way of precedents and brochures
Advice:
is not legal advice
covers:
civil
criminal
fines payment
family
relates to a range of commonwealth, state and territory courts
Questions may include:
locations of various courts and courtrooms
a range of questions relating to court procedures and possible outcomes
Client service practice and standards may include:
dealing with difficult clients
conflict resolution
empathy
listening
communication
friendly approach
building rapport
being a team player
maintaining high level of service
equality
situation management
confidentiality
assertiveness and firmness
composure
liaising with other parties
Referrals may be to:
police
issuing authorities, such as local government councils
legal advice clinic or similar options
Technical resources may include:
all materials that include specific information
manuals
guidelines
pamphlets
Computerised information systems may include:
case management systems
electronic information systems
Transferred may include between:
physical locations
jurisdictions
lists
Documents may include:
Crown papers
witness statements
medical records
materials tendered in answer to a subpoena
affidavits
claims
complaints and information
exhibits
subpoenas
applications
Lodgement may include:
e-filing
e-lodgement
mail
in person
fax
Information and options may:
relate to:
appeals process
listings
rules
procedures
divorce
bankruptcy
registry
judges' diaries
hearing dates
be provided:
orally
by way of precedents and brochures
Advice:
is not legal advice
covers:
civil
criminal
fines payment
family
relates to a range of commonwealth, state and territory courts
Questions may include:
locations of various courts and courtrooms
a range of questions relating to court procedures and possible outcomes
Client service practice and standards may include:
dealing with difficult clients
conflict resolution
empathy
listening
communication
friendly approach
building rapport
being a team player
maintaining high level of service
equality
situation management
confidentiality
assertiveness and firmness
composure
liaising with other parties
Referrals may be to:
police
issuing authorities, such as local government councils
legal advice clinic or similar options
Technical resources may include:
all materials that include specific information
manuals
guidelines
pamphlets
Computerised information systems may include:
case management systems
electronic information systems
Transferred may include between:
physical locations
jurisdictions
lists
Documents may include:
Crown papers
witness statements
medical records
materials tendered in answer to a subpoena
affidavits
claims
complaints and information
exhibits
subpoenas
applications
Lodgement may include:
e-filing
e-lodgement
in person
fax
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
access relevant information from a range of appropriate sources
provide appropriate responses to a range of enquiries from diverse parties
apply scope of authority and refer complex queries that fall outside that
apply legislative and organisational requirements, policies, practices and procedures to providing registry services
process fees accurately and according to policy on public monies
apply appropriate practices and procedures to receiving, lodging and recording documents
apply appropriate procedures when dealing with exhibits to ensure safety of self, others and the workplace
Consistency in performance
Competency should be demonstrated by providing court registry and information services on a range of occasions, over time.
Context of and specific resources for assessment
Assessment must comply with:
applicable regulations and codes
workplace procedures and protocols
Access may be required to:
a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when providing court registry and information services, including coping with difficulties, irregularities and breakdowns in routine
legislation, policy, procedures and protocols relating to court registry and information services
case studies and workplace scenarios to capture the range of situations likely to be encountered when providing court registry and information services
court-specific software
Guidance information for assessment
The following assessment methods are suggested:
oral questioning about relevant legislation, acting ethically, and applying processes
observation of the candidate responding to a range of contexts to ensure achievement of the unit outcomes
feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures
review of records completed by candidate or reports of performance
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
access relevant information from a range of appropriate sources
provide appropriate responses to a range of enquiries from diverse parties
apply scope of authority and refer complex queries that fall outside that
apply legislative and organisational requirements, policies, practices and procedures to providing registry services
process fees accurately and according to policy on public monies
apply appropriate practices and procedures to receiving, lodging and recording documents
apply appropriate procedures when dealing with exhibits to ensure safety of self, others and the workplace
Consistency in performance
Competency should be demonstrated by providing court registry and information services on a range of occasions, over time.
Context of and specific resources for assessment
Assessment must comply with:
applicable regulations and codes
workplace procedures and protocols
Access may be required to:
a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when providing court registry and information services, including coping with difficulties, irregularities and breakdowns in routine
legislation, policy, procedures and protocols relating to court registry and information services
case studies and workplace scenarios to capture the range of situations likely to be encountered when providing court registry and information services
court-specific software
Guidance information for assessment
The following assessment methods are suggested:
oral questioning about relevant legislation, acting ethically, and applying processes
observation of the candidate responding to a range of contexts to ensure achievement of the unit outcomes
feedback from peers and/or supervisor that the candidate consistently applies relevant workplace procedures
review of records completed by candidate or reports of performance
In all cases, practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly. Questioning techniques should suit the language and literacy levels of the candidate.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWW35 | PSPCRT009 | Provide court registry and information services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J286 | PSP40412 | Certificate IV in Government (Court Services) | Qualification |