Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Solution may include:
implementing a new system
new hardware and hardware upgrades
new software and software upgrades
user training.
Contingency plans may include:
identifying weaknesses and providing for the implementation of a disaster prevention program
minimising disruption to business operations
providing a coordinated approach to the disaster recovery process.
Risk-management plan may include:
insuring against risk may include transferring risk to external technicians or ensuring that indemnity insurance is valid and appropriate to the situation
potential risk events, preferred and alternative risk management strategies and actions, formal arrangements, responsibility assignment, contingency plans and assigned risk responsibilities.
Stakeholders may include:
development team
project team
sponsor
user.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop procedures that identify where risk occurs
identify measures to be taken to treat the risk.
Context of and specific resources for assessment
Assessment must ensure access to:
analysis software
business website
customer relationship model (CRM)
requirements documentation
site server
site server software
updated or new technology
user analysis
web servers
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of:
risk management
financial calculations of risk
review of candidate’s documented risk management plan
evaluation of candidate’s risk review procedures.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.