Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Enterprise may relate to:
business or management structure
conglomerate of business entities
external environment in which a business is operating, including contractors and externally provided services
specific business entity
way in which organisational members perceive and characterise their environment in an attitudinal and value-based manner.
Benefits may include:
better quality product
cost reduction
creation of solutions
greater market share
improved:
competitiveness
customer service
efficiency
profitability
increased security
reduced risks
reduced waste
up-to-date documentation.
Business process may relate to:
collection of related and structured activities or tasks that produce a specific service
product for a customer or customers.
Business domain may include:
automotive
education
finance
health
hospitality
information technology
manufacturing
recreation
services
tourism
other transport.
Stakeholders may include:
community
creditors
employees
government
internal and external customers
owners and shareholders
senior management
suppliers
trade unions.
Change requests may originate from:
document containing a call for an adjustment of a system
changes in underlying structures or standards
identified inefficiencies
internal or external customer complaints
management process.
Modelling tool may refer to:
activity diagrams
business process modelling notation (BPMN)
cognition-enhanced natural language information analysis method (CogNIAM)
event-driven process chain (EPC)
extended business modelling language (xBML)
ICAM DEFinition (IDEF0)
simulation
tool to facilitate the representation of the business processes of an enterprise
unified modelling language (UML)
use case diagrams.
Information-gathering tools may include:
quantitative tools:
competitor analysis
market analysis
queuing theory
statistics
qualitative tools:
interviews
observation
questionnaires
reviews of existing documentation
SWOT analysis.
Technical specification:
may relate to explicit set of requirements to be satisfied by:
material
product
service
is derived from a requirements analysis.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop a strategy to align IT services with organisational goals
conduct risk analysis, including security for IT assets, and implement procedures that identify where risk occurs and what measures need to be taken to handle the risk
produce contingency plans for business continuity
establish warning systems and an ongoing process that includes regular or programmed reviews of the risk profile
confirm sufficient knowledge of security products and organisational security policy
develop strategy for the implementation of appropriate processes and procedures that ensure that quality expectations are met.
Context of and specific resources for assessment
Assessment must ensure access to:
relevant strategic level enterprise documentation, including planning, financial and IT infrastructure
relevant legislative policies.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate carrying out project work
verbal or written questioning to assess required knowledge and skills
review of reports and implementation plans
review of a portfolio of the project work undertaken.
Note: The preferred assessment method is through a workplace project or through a simulated medium to large enterprise workplace.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.