Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Types of customers may include:
Variations in:
age
personality
cultural background
potential areas of interest and need.
Organisation requirements and procedures may include:
access and equity principles and practices
environmental management (waste disposal, recycling and re-use guidelines)
emergency and evacuation procedures
equipment use procedures
ethical standards
legal obligations
maintenance and storage procedures
OHS requirements
organisational and site guidelines
policies and procedures relating to own role and responsibility
procedural manuals
quality assurance guidelines
quality and continuous improvement processes and standards
recording and reporting guidelines.
Appropriate action may include:
Handling complaints:
sensitively
courteously
discreetly.
Appropriate personnel may include:
clients and managers
supervisors
suppliers
team leaders
team members.

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
compliance with relevant legislative, regulations, standards, codes of practice and establish safe practices and organisation policies and procedures for managing personal work priorities
maintaining a working knowledge of current work systems and practices
working and communicating effectively and positively with others involved in the work
applying, within authority, the requirements of the job or work role in relation to:
achieving production goals
achieving work quality goals
responding positively to changing work requirements
contributing effectively to cost reduction initiatives
effectively applying problem solving techniques
modify activities to cater for variations in organisation context and environment
customer needs are clarified
customer requirements are met
organisation documentation requirements are met
customer feedback is obtained.
Context of and specific resources for assessment
assessment of the competency should take place in a safe working environment in a passenger motor vehicle manufacturing plant or simulated environment using tools/equipment/machinery required for the production process without undue disruption to the production process
assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
assessment methods must confirm consistency and accuracy of performance (over time and in a range of organisation relevant contexts) together with application of underpinning knowledge
assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application
assessment may be applied under project related conditions (real or simulated) and require evidence of process
assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.