Unit of competency Outline
Information current as of
21/10/2026 8:43 PM AWST
21/10/2026 8:43 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Organise services for special events
Organise services for special events
Unit of competency
National Code
TLIL3045A
TLIL3045A
State Code
D5204
D5204
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
31/10/2014
Original Release Date
07/03/2011
Nominal Hours
16
Field of Education
030909 - Transport Engineering
Description
This unit involves the skills and knowledge required to organise services for special events in accordance with workplace requirements, including determining the transport requirements, planning and preparing for the special event, and implementing the established transport plan. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
General notes
N/A
Elements and Performance Criteria
1Determine transport requirements
- 1.1 Information about the event is gathered from the relevant people and the impact of the special event on the transport system is analysed and defined
- 1.2 Resources required to maintain the required level of service during the special event are estimated
- 1.3 Costs to provide additional resources are calculated and a quotation provided and submitted for approval, if required, according to workplace policies and procedures
2Plan and prepare for the special event
- 2.1 The availability of transport units are checked and the necessary permits are obtained to ensure that the planning parameters are realistic
- 2.2 Transport units are planned to meet service demand, restrictions and anticipated traffic
- 2.3 Hiring agreements are prepared in accordance with workplace policies and procedures to provide service requirements
- 2.4 Personnel are rostered to ensure that staff requirements are met
- 2.5 Workplace details about the service are communicated to relevant people in an appropriate format
3Implement transport plan
- 3.1 Correct signage is organised at the interchange points for special event departure/arrival points
- 3.2 Modifications to transport plan are made to accommodate conditions impacting on the special event
- 3.3 Special announcements are made to communicate details of the services provided
- 3.4 The success of the plan is monitored and evaluated and reported in accordance with workplace procedures
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by night or day
Work may be conducted in:
restricted spaces
exposed conditions
controlled or open environments
Work may involve exposure to:
chemicals
dangerous or hazardous substances
movements of equipment, goods and vehicles
Special events can include:
accidents
derailments
special community events/need
dangerous goods spillage
act of nature
group hire
sporting events
commercial activity
advertising campaigns
other disruptions to services
Equipment may include:
computers
signage
public address systems
Resources may include:
staff
transport units
consumables
transport units including rolling stock and carriages
Consultative processes may involve:
internal and external customers
staff
community representatives
other workplace personnel
supervisors and managers
representatives of other transport organisations
Communication in the work area may include:
phone
fax
email/internet
electronic data interchange (EDI)
radio
face-to-face discussions and memos
signed communications and forms
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
workplace procedures
established procedures
Information/documents may include:
workplace procedures and policies for organising services for special events
work instructions, job description and induction materials
itineraries
staff instructions
schedules
public notices
manufacturers specifications for office and communications equipment and materials
relevant OH&S requirements and policies
relevant codes of practice and regulations
award, enterprise bargaining agreement and other industrial arrangements
customer service and quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to the organising of services for special events
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation
workers compensation regulations
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Work may be conducted:
in a range of work environments
by night or day
Work may be conducted in:
restricted spaces
exposed conditions
controlled or open environments
Work may involve exposure to:
chemicals
dangerous or hazardous substances
movements of equipment, goods and vehicles
Special events can include:
accidents
derailments
special community events/need
dangerous goods spillage
act of nature
group hire
sporting events
commercial activity
advertising campaigns
other disruptions to services
Equipment may include:
computers
signage
public address systems
Resources may include:
staff
transport units
consumables
transport units including rolling stock and carriages
Consultative processes may involve:
internal and external customers
staff
community representatives
other workplace personnel
supervisors and managers
representatives of other transport organisations
Communication in the work area may include:
phone
fax
email/internet
electronic data interchange (EDI)
radio
face-to-face discussions and memos
signed communications and forms
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
workplace procedures
established procedures
Information/documents may include:
workplace procedures and policies for organising services for special events
work instructions, job description and induction materials
itineraries
staff instructions
schedules
public notices
manufacturers specifications for office and communications equipment and materials
relevant OH&S requirements and policies
relevant codes of practice and regulations
award, enterprise bargaining agreement and other industrial arrangements
customer service and quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
relevant codes and regulations pertaining to the organising of services for special events
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation
workers compensation regulations
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
No information