Elements and Performance Criteria

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Pastoral care may include:
Support or advice in relation to personal, vocational, religious, spiritual, morale, moral, ethical or physical circumstances
Spiritual support or advice
Formal or informal support
Marriage and relationship counselling


Communication skills include:
A variety of non-aggressive interrogative techniques and questioning styles


Ethical and moral guidelines may include:
Professional codes of practice
Ethical standards
Denominational or multi-faith guidelines


Appropriate personnel or agencies may include:
Other community services or health agencies
Other denominations or religious groups
Careers advisers
Life coaches


Community based religious and spiritual care providers may include:
Faith based groups
Faith based care organisations and charities
Faith based welfare groups
Faith based NGO's
Local churches
Christian care organisations and charities


Role of pastoral care workers includes:
Human resources management
Pastoral care of co-workers
Pastoral care of clients


Appropriate communication and relationship building processes may include:
Courtesy
Empathy
Non-judgemental care
Observing and listening
Respect of individual differences


Organisation policies and procedures may include:
Professional practice guidelines
Confidentiality
WHS policy and procedures

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
This unit will be most appropriately assessed in the workplace and under the normal range of workplace conditions
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
appropriate workplace where assessment can take place
relevant organisation policy, protocols and procedures
equipment and resources normally used in the workplace


Method of assessment may include:
Observation in the workplace
Written assignments/projects
Case study and scenario analysis
Questioning
Role play simulation